Deputy Manager – Compliance
3 weeks ago
Deputy Manager – Compliance & Complaints
September 09, 2024
Qualifications & ExperienceMBA with at least 02 years of experience or Masters with at least 05 years of experience. Knowledge of Regulatory Frame work will be considered as an added advantage
Responsibilities- Review/analyze complaints having financial impacts on a regional basis when required and comments received from the concerned departments to prepare case files.
- Assess Passing Unregistered Gas (PUG) complaints and take the necessary actions required for resolving the complaints as per the standard rules and regulations.
- Analyze the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA's approved procedures.
- Analyze and obtain the evidence required to justify the billings and prepare responses for OGRA.
- Prepare monthly MIS reports on OGRA.
- Attend hearings along with DGM-RA regarding Consumer Complaints at OGRA offices.
- Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
- Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate.
- Provide timely, periodic status updates to complainants, respondents, and senior management/ board as appropriate, in ongoing case resolution processes.
- Ensure that key risks are identified, reported, recorded, and managed in a timely manner.
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