Customer Services Officer

2 weeks ago


Lahore, Punjab, Pakistan Emenac Inc. Full time
Building strong relationships through personal and professional development

We believe in you, so you have to look out for yourself as well.

Company Description

Kolaxo CCS is dedicated to answering every call quickly and efficiently, acting as the perfect extension of your business. Our contact center services ensure that you never miss an opportunity, fostering business growth and connecting you with customers through any channel, day or night. We engage with customers, solve their problems, and build lasting connections anywhere, anytime, as you and your customers need.

Role Description

This is a full-time, on-site role for a Customer Services Officer - Night Shift located in Lahore. The Customer Services Officer will handle day-to-day tasks including engaging with customers, providing customer support, resolving issues, and ensuring overall customer satisfaction.

Duties also involve maintaining a high level of customer service and enhancing the overall customer experience.

Qualifications

  • Strong interpersonal skills and the ability to work well with others
  • Experience in customer satisfaction and support
  • Proficiency in customer service and enhancing customer experience
  • Excellent communication and problem-solving skills
  • Ability to work on-site in Lahore
  • Previous experience in a contact center or customer service environment is a plus
  • Bachelor's degree in Business, Communications, or a related field is preferred

Requirements

  • Able to work night shifts from 8 pm to 5 am
  • Good English communication skills
  • Ability to work in a B2B capacity
Seniority level
  • Entry level
Employment type
  • Full-time
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