Customer Service Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking an experienced professional to provide exceptional customer service and lead a team of call center officers. Key Responsibilities include:

  • Answering incoming customer calls and responding to inquiries in a timely and professional manner
  • Providing excellent customer service, resolving issues, and addressing customer concerns
  • Explain products and services to customers, handling questions, and offering solutions
  • Leading and managing a team of call center officers, providing backup support and ensuring team goals are met

Requirements:

  • Bachelor's degree required
  • Previous call center experience is essential
  • Strong problem-solving skills and ability to handle difficult customers
  • Excellent computer skills, including Microsoft Office and web-based applications

This role requires strong leadership skills, excellent communication skills, and the ability to work under pressure.



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