Customer Service Representative

4 weeks ago

Islamabad, Islamabad, Pakistan c2o SMC Full time
Customer Service Representative (In-Bound)

As a Customer Service Representative and face of our Company, you will be answering in-bound calls from UK Based Customers in proficient English (Preferably British Accent). This role demands ambition, a strong professional work ethic, excellent listening skills, commercial acumen, and great English communication skills. If you believe you have all these traits, we at c2o want to talk to you.

YOU WILL BE REQUIRED TO:

  1. Take instructions from the customers for a specific vehicle as per his/her requirement.
  2. Take secure payment instructions from the customer over the phone.
  3. Offer customers timely and error-free pricing.
  4. Amend and cancel active bookings on customer's request, do as for reason and provide solution where required.
  5. Keep track of Arriving and Departing Flights in accordance with your upcoming taxi bookings (Airport Pick-up and Drop-off bookings).
  6. Liaise with the UK Office i.e., Supervisor and Shift In-Charge to resolve any queries which may come up.
  7. Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.
  8. Swiftly handle Queries/Grievances from Drivers.
  9. Ensure Pickup and Drop-off is always accurate to maintain High-Quality standards. While using your skills always consider 7 Points of Output to ensure the Quality-based result to every single call received. (You will be briefed on 7 Points of Output during your In-house Training Session with us).
Job Specification

EXPERIENCE & SKILLS REQUIREMENT:

  1. Preferably Inbound Call Center Experience or Minimum of 1 Year Experience in a similar role with a reputed Call Center.
  2. Candidates with the working knowledge of (Taxi Booking Software) GHOST and ICABBI is a plus.
  3. Minimum High School Graduation required.

CONTRACT TYPE:

  1. Full-time, 7/24 shift based contract, Office Based, Market Competitive Salary.

Telecommunications - Rawalpindi, Pakistan

#J-18808-Ljbffr

  • Customer Service Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Allure Digital Full time

    Customer Service Representative (Spanish)Customer Service Representative (Spanish)5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Allure DigitalHR Executive @ Allure Digital | xNayatel | Talent Acquisition | People & CultureCompany DescriptionAllure Digital is an IT...

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Misix LLC Full time

    Misix LLC is a Business Process Outsourcing center established in 2015, dedicated to being a market leader in providing high-quality customer service for all clients. The company emphasizes building strong customer relationships and offers top-notch customer support for valuable customers.Role DescriptionThis is a full-time Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Skyline Equity Group Full time

    Skyline Equity Group is a customer service and lead generation outsourcing company specializing in the US real estate market. The company's focus is on delivering high-quality communication, reliable customer support, and effective sales solutions to drive business growth.Role DescriptionThis is a full-time on-site Customer Service Representative role...

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan MAKJ International Group Full time

    Customer Service Representative MAKJ International Group, Pakistan This is a full-time, on-site Customer Service Representative role. The individual will be responsible for managing a high volume of outbound calls, answering customer questions, providing insights and directions, and assisting with purchasing. The successful candidate must be able to memorize...

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Callwave Outsource Full time

    Welcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.Role...

  • Customer Service Representative

    3 weeks ago

    Islamabad, Islamabad, Pakistan Astronergy Ltd Full time

    This is a full-time on-site role for a Customer Service Representative at Astronergy Ltd. The role involves providing customer support, ensuring customer satisfaction, managing customer service, and enhancing the overall customer experience. The position is located in Islāmābād, Pakistan.Company DescriptionWe suggest you enter details here.Role...

  • Customer Service Representatives

    4 weeks ago

    Islamabad, Islamabad, Pakistan Smart Resource Full time

    Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and dedicated customer service professional to join our team.

  • Customer Service Representative

    7 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional customer service, resolving issues in a timely manner, and ensuring customer satisfaction.

  • Customer Service Representative

    4 weeks ago

    Islamabad, Islamabad, Pakistan Textar Technologies Full time

    Job DescriptionThe primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs. A customer service representative will often make quotations, answer customer phone calls and emails, and respond to customers' questions and concerns.Job...