Inbound Customer Service Representative

3 weeks ago


Islamabad, Islamabad, Pakistan Smart Connect Communication Full time

Job Opportunity: Inbound Customer Service Representative (UK Campaign)

Are you a customer-focused individual looking for an exciting career opportunity? We're seeking passionate candidates to join our team as Inbound Customer Service Representatives for our UK campaign.

Location: Saidpur Road, Rawalpindi.
Position: Inbound Customer Service Representative
Salary Package: 60,000 PKR Basic
Shift Timing: Rotational

Job Responsibilities:
- Handle incoming customer inquiries and resolve issues promptly and professionally.
- Provide exceptional customer service via phone, email, and chat channels.
- Ensure accurate and efficient data entry and record-keeping.
- Collaborate with team members to achieve customer satisfaction goals.
- Stay up-to-date with product knowledge and industry trends.

Qualifications:
- Strong communication skills in English (UK accent preferred).
- Excellent problem-solving abilities and a customer-centric approach.
- Previous customer service experience is a plus.
- Ability to adapt to rotational shift schedules.

What We Offer:
- Competitive salary package with a 60,000 PKR basic.
- Opportunities for career growth and advancement.
- Comprehensive training and ongoing support.
- A dynamic and inclusive work environment.

Join our team and be a part of delivering exceptional customer experiences for our UK-based clients Don't miss this chance to embark on a rewarding career journey.

Smart Connect Communication is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

Job Specification

Empathy

Problem-Solving Skills

Product/Service Knowledge

Time Management

Professionalism

Teamwork

Accuracy and Attention to Detail

Cultural Sensitivity

Conflict Management

Resilience

Compliance and Security Awareness

Sales and Upselling Skills (if applicable)

Consumer Services - Rawalpindi, Pakistan

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