Call Center Agent

3 weeks ago

Lahore, Punjab, Pakistan 247 Support Full time

Bachelor's degree in a relevant field or equivalent experience

Note: This job is Lahore based near to the Airport, only the candidate who lives in Lahore to the near by location of Airport apply for the job.

About Company:
24/7 Support is a well-established company in the automotive industry, located in Lahore. With a history dating back to 1996, we have evolved from a mere outsourcing company to becoming a leading provider of Cleaning, Security, Engineering, and Personnel services. Our diverse client base includes commercial, industrial, pharmaceutical, manufacturing, construction, educational, retail, and residential sectors. Currently, we have a workforce of 2,000 employees dedicated to delivering exceptional services.

Responsibilities:
1. Receive inbound calls and make outbound calls to assist customers with their automotive queries and concerns.
2. Provide excellent customer service by addressing customer needs, inquiries, and complaints promptly and accurately.
3. Identify and escalate issues that require immediate attention to the appropriate department.
4. Document all customer interactions and ensure accurate and timely follow-up actions are taken.
5. Achieve and maintain individual and team targets to ensure customer satisfaction and meet service level agreements.
6. Stay updated with the latest product knowledge and industry trends to provide accurate information to customers.
7. Collaborate with team members and other departments to resolve complex customer issues effectively.

Job Specification

1. Demonstrated expertise in handling customer inquiries and resolving customer issues within a call center environment.
2. Excellent communication skills, both oral and written, with a keen attention to detail.
3. Strong problem-solving and decision-making abilities.
4. Ability to work independently and as part of a team in a fast-paced, target-driven environment.
5. Proficient in using call center software and CRM systems to accurately log customer interactions.
6. Strong interpersonal skills to establish rapport with customers and provide a positive customer experience.

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