Customer Service Representative

1 week ago


Lahore, Punjab, Pakistan Digital Penguin Full time

We are looking for a Customer Service Representative

As a Customer Service Representative at The Digital Penguin, you will play a vital role in ensuring our customers have a positive and satisfying experience with our services.

You will be responsible for addressing customer inquiries, resolving issues, and providing excellent service through various communication channels. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer support.

Key Responsibilities:

Customer Interaction:

  • Answer outbound customer inquiries via phone, email, chat, or social media.
  • Provide prompt and courteous responses to customer questions and concerns.
  • Assist customers with product information, troubleshooting, and problem resolution.
  • Maintain a professional and empathetic tone while addressing customer needs.
  • Identify and resolve customer complaints and issues effectively and efficiently.
  • Collaborate with other departments to escalate and resolve complex customer problems.
  • Keep detailed records of customer interactions and solutions provided.

Product Knowledge:

  • Develop a deep understanding of our products or services to provide accurate information to customers.
  • Stay updated on product updates, changes, and promotions to better assist customers.

Communication:

  • Communicate with customers clearly and concisely, both in writing and verbally.
  • Follow communication guidelines and scripts as needed, while also showing flexibility in adapting to unique customer situations.

Customer Feedback:

  • Share valuable customer insights with the appropriate teams to drive product and service enhancements.

Problem-Solving:

  • Analyze customer issues to identify root causes and provide effective solutions.
  • Escalate unresolved issues to higher levels of support or management as required.

What We Offer:

  • Competitive salary and benefits package.
  • Punctuality Bonus, Incentives and Food .
  • A positive and inclusive work environment.
Information Technology and Services - Lahore, Pakistan
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Reall Time Full time

    1 week ago Be among the first 25 applicantsReallTime is a customer-focused company that prioritizes building customer loyalty by proactively anticipating and meeting customer needs with personalized solutions. Our team is dedicated to delivering timely and customized services with a personal touch.Role DescriptionThis is a full-time on-site role for a...


  • Lahore, Punjab, Pakistan Reall Time Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ReallTime is dedicated to building customer loyalty by providing personalized solutions with a personal touch. Our team focuses on proactively anticipating customer needs to deliver timely and customized services.Role DescriptionThis is a full-time...


  • Lahore, Punjab, Pakistan TalkAgent Full time

    TalkAgent is a dedicated team of professionals with a proven track record in customer service, support, and sales. We offer Voice and Non-Voice Operations services including inbound and outbound calls, chat, and email support for international campaigns. With experience in telesales, customer support, telemarketing projects, and call center training, we...


  • Lahore, Punjab, Pakistan Nafay Motors Pty Ltd Full time

    High school diploma or equivalent (Bachelor's degree preferred).We strive to deliver exceptional customer service and build long-lasting relationships with our clients. Vision: Our vision is to become a leading automotive company, known for our excellence in importing and exporting Japanese vehicles, and to expand our operations globally to meet the growing...


  • Lahore, Punjab, Pakistan Alpha Tech Full time

    Position: Customer Service Representative (CSR)Timing: 2 PM to 10 PMLocation: Near Kalma Chowk, LahoreRequirements:Freshers and experienced candidates can applyBoth males and females welcomeSalary: Up to 35K + CommissionApply NowJob SpecificationAs a Customer Service Representative, you will handle customer inquiries via phone and email, resolve issues...


  • Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Service Representative - Arabic SpeakingZameen is looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills, we want to hear from youLocation: Lahore, PakistanResponsibilities:Assist customers...


  • Lahore, Punjab, Pakistan beBeeCustomer Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled and motivated individual to fill the position of Customer Service Representative. This role involves providing exceptional customer service, resolving customer complaints, and meeting productivity targets.The ideal candidate will have excellent communication skills, be able to...


  • Lahore, Punjab, Pakistan beBeeCustomer Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring excellent service standards and maintaining high customer satisfaction.Key ResponsibilitiesProvide exceptional interaction and problem-solving skills to maintain customer service...


  • Lahore, Punjab, Pakistan Aosom Pakistan Full time

    Customer Service Representative - Email Support ExecutiveWe're looking for an experienced Customer Service Representative (Email Support Executive).Job SpecificationKey responsibilities are:Email response to customers using Zendesk.Document each customer's question or problem as well as the resulting answer or solution.Develop customer service...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    **Job Title:** Customer Service RepresentativeFresh Call Center OpportunitiesWe are seeking enthusiastic and motivated individuals to join our UK campaign as Evening Call Center Representatives. This role is ideal for fresh graduates looking to kickstart their careers in customer service.The successful candidate will be responsible for handling inbound and...