Complaints Manager

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Complaints Resolution LeadAbout the Role:The Complaints Resolution Lead will be responsible for overseeing and managing ongoing cases, providing guidance to improve service delivery and streamline processes. This role involves analyzing data, generating reports, and identifying areas for improvement to reduce complaints.Key Responsibilities:Reviewing and...

Assistant Manager Support Riphah University, Pakistan Responsible for providing IT support and managing all IT-related support software. Oversee the Help Desk and Complaint Desk, as well as look after managerial activities in the respective department.Job Specification The candidate should have an MBA in IT or MCS. They must have a strong command of...

Support AssistantResponsible for overseeing the Help Desk and Complaint Desk as well as performing managerial activities within the respective department.ResponsibilitiesThis position involves:Providing IT support and managing IT-related softwareManaging the Complaint Desk and resolving customer issuesOversight of the Help Desk and ensuring timely resolution...

Key ResponsibilitiesInvestigating Customer ComplaintsDetermine the root cause of the complaint and implement a plan to resolve itCommunicate with customers to ensure they are informed throughout the process

Role Summary:We are seeking a highly motivated and organized individual to fill the position of Content and Support Officer. This role requires strong problem-solving skills, effective communication, and attention to detail.Main Responsibilities:To receive, log, and resolve customer complaints in a timely manner.To work closely with various teams to...

Key Responsibilities: Showroom ManagerManage daily showroom operations, including sales, service, and recovery.Oversee activities of Sales Executives, setting targets and monitoring performance.Maintain accurate records of hire purchase motorcycles and submit documents as required.Ensure timely reporting of showroom activities to the regional...

Customer Advocacy ManagerAbout the Job:This Customer Advocacy Manager role focuses on driving positive customer experiences by resolving complaints efficiently. Key responsibilities include reviewing cases, analyzing data, and collaborating with teams to achieve SLAs and KPIs. The successful candidate will also develop and implement process improvements to...

Job DescriptionWe are seeking a Guest Relations Officer to join our team in providing exceptional customer service and ensuring a positive experience for our guests.The successful candidate will be responsible for managing guest relations, handling receptionist duties, and maintaining accurate records of guest interactions and preferences.Key...