Complaints Resolution Specialist

Customer Complaints Resolution SpecialistWe are seeking an experienced and skilled Customer Complaints Resolution Specialist to join our team.The successful candidate will be responsible for handling and resolving customer complaints in a fair and transparent manner.This is an excellent opportunity for someone who has experience in customer service, quality...

Job SummaryWe are seeking a highly skilled Complaints Officer to join our team. The successful candidate will be responsible for ensuring that all customer complaints are handled efficiently and effectively.

Job Title: Customer Experience Resolution LeadOverviewThe role of the Customer Experience Resolution Lead is to oversee and manage ongoing cases, ensuring a seamless customer experience. This involves advising on process improvements, maintaining data, and generating reports to identify trends.Main Responsibilities* Review and oversee ongoing cases with your...

Denial Management SpecialistAs a Denial Management Specialist, you will be responsible for handling and resolving Out-of-Network claims that have been denied or underpaid after their initial submission. This role requires strong claim follow-up, denial management, and resolution skills, as well as staying updated on new payers and policies.Primary...

We are seeking detail-oriented and driven professionals to manage the collections process for workers' compensation claims, including billing submission follow-ups, lien/unpaid bill resolution, and document preparation & handling. This position requires familiarity with California WC regulations and a proactive approach to recovering outstanding balances.Key...

Billing Resolution SpecialistWe are seeking experienced professionals to manage and resolve Out-of-Network claims after initial submission. The ideal candidate will have a strong focus on claim follow-up, denial management, and efficient resolution of OON claims, while staying informed on new payers and policies.Key Responsibilities:Resolve OON claims...

Key ResponsibilitiesInvestigating Customer ComplaintsDetermine the root cause of the complaint and implement a plan to resolve itCommunicate with customers to ensure they are informed throughout the process

We are looking for a talented and customer-centric individual to join our team as a Support Specialist. This role involves working closely with customers to resolve their queries and concerns, and providing them with helpful solutions and guidance.The key responsibilities of this position include:Responding to customer inquiries via phone, email, or live...

IT Support ManagerAs a highly skilled IT support manager, you will be responsible for providing exceptional technical assistance and managing all IT-related support software.Key Responsibilities:• Manage the Help Desk and Complaint Desk to ensure timely resolution of IT issues.• Oversee the maintenance and optimization of IT support software to improve...

Service Excellence ManagerAbout the Position:In this Service Excellence Manager role, you will oversee the resolution of customer complaints, focusing on delivering exceptional service experiences. Key responsibilities include reviewing case trends, analyzing data, and developing process improvements to reduce complaints. You will collaborate with teams to...