Complaints Officer

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Job SummaryWe are seeking a highly skilled Complaints Officer to join our team. The successful candidate will be responsible for ensuring that all customer complaints are handled efficiently and effectively.

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes.Maintaining data and generating reports on trends.Working to and achieving SLAs and KPIs in line with the specific customer contract.Root cause and trend analysis to reduce complaints by identifying key areas...

Customer Complaints Resolution SpecialistWe are seeking an experienced and skilled Customer Complaints Resolution Specialist to join our team.The successful candidate will be responsible for handling and resolving customer complaints in a fair and transparent manner.This is an excellent opportunity for someone who has experience in customer service, quality...

Job Description:We are looking for a motivated and detail-oriented Content and Support Officer who will be responsible for managing both customer support interactions and content-related tasks. The ideal candidate will handle customer complaints efficiently while ensuring that internal and external communication content is accurate, clear, and aligned with...

Job Overview:This role involves managing customer support interactions and content-related tasks. We are looking for a proactive and detail-oriented individual who can ensure that internal and external communication content is accurate and aligned with quality standards.Main Responsibilities:To handle customer complaints efficiently and professionally.To...

As a Guest Relations Officer, you will play a vital role in delivering exceptional customer experiences at our aquatic facility.ResponsibilitiesWe are seeking a highly motivated and detail-oriented individual to join our team. Key responsibilities include:Guest Service:Welcoming guests and providing personalized assistance throughout their stay.Responding to...

About the RoleThe Complaints Officer is a critical role within our organization, requiring strong communication and problem-solving skills. The successful candidate will be responsible for investigating and resolving customer complaints in a fair and timely manner.

Hotel One Vogue is HiringOverviewTo take total responsibility for the day-to-day running of the front of house operations, the image and standards of the customer-facing operation, and the back office functions in their entirety.Duties & ResponsibilitiesEnsure profits are maximized and targets are successfully achieved.Control costs for the property...

Hotel One Vogue is HiringOverviewTo take total responsibility for the day-to-day running of the front of house operations, the image and standards of the customer-facing operation, and the back-office functions in their entirety.Duties & ResponsibilitiesEnsure profits are maximised and agreed targets are successfully delivered.Ensure costs are controlled for...