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Call Agent For Software House

4 weeks ago

Lahore, Punjab, Pakistan IT-Experts Full time

Minimum of a Bachelor's degree in Computer Science, IT or relevant field

Our services including software development, web development, mobile application development, and digital marketing.

Job Description: CALL AGENT - SOFTWARE HOUSE

We are currently seeking a highly motivated Call Agent with a minimum of two (2) years of experience in the Information Technology industry to join our team at IT-Experts in Lahore. The successful candidate will be responsible for handling inbound and outbound calls related to IT solutions, providing exceptional customer service, and effectively communicating the company's offerings to prospects and clients.

Responsibilities:

- Effectively manage inbound and outbound calls with prospects and clients
- Deliver exceptional customer service by actively listening, identifying needs, and providing appropriate solutions
- Provide timely responses to phone and email inquiries
- Maintain accurate and up-to-date records of all customer interactions
- Collaborate with sales and technical support teams to provide effective solutions to customers
- Meet and exceed monthly call targets and performance metrics

Job Specification

- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making skills
- Outstanding interpersonal and customer service skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office applications
- Knowledge of call center operations and technology

Information Technology and Services - Lahore, Pakistan

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