Customer Service Agent

4 weeks ago

Faisalabad City Tehsil, Pakistan Locker in the City Full time
Job Description:

At Locker in the City, a growing and expanding TravelTech start-up, we are looking for a Customer Service Agent to join our team. If you have an innovative spirit, love challenges, and want to contribute to the development of a project that is changing the way people enjoy cities, this is the place for you

Who are we?

At Locker in the City, our mission is clear: to allow everyone to enjoy the city without worrying about their luggage. From tourists and backpackers to executives and locals, we want everyone to have the freedom to explore without the burden of their belongings. We are a tech start-up that has digitalized luggage storage services with smart lockers, operating fully automated 24/7. We make life easier for our users, mainly tourists who need a safe place to store their luggage before check-in or after check-out from their accommodation

This is just the beginning. Our technology has much more potential, and we are in the process of national and international expansion. If you want to join this adventure, we are waiting for you

What do we offer you?

  • 100% remote work, so you can organize your schedule in the way that suits you best.
  • Flexibility, responsibility, and autonomy to help you grow and contribute freely.
  • A constantly innovative environment where your opinion and ideas always matter.
  • Freelance position, giving you the freedom to manage your time and projects independently.

What do we expect from you?

  • High proficiency in English is essential (Spanish is a plus).
  • Proactive attitude, eagerness to learn, research new solutions, and contribute fresh ideas.
  • Analytical thinking and the ability to quickly adapt to changes.

What will your daily tasks look like?

As a Customer Service Agent at Locker in the City, your main responsibilities will be:

  • Review Management: Monitor and respond to customer feedback and reviews, maintaining positive relationships and continuously improving our service.
  • Social Media Management: Create, manage, and optimize content for our social platforms to encourage interaction with users and increase brand visibility.
  • Business Development: Identify opportunities to expand our network of collaborators and clients, exploring new growth avenues for the company.
  • Customer Support: Provide excellent service to our users, answering their questions and helping them enjoy our platform without issues. Customer support will be provided during the operating hours of our smart lockers, ensuring fast and efficient service at all times.

At Locker in the City, everyone has a voice. We value the diversity of ideas as a key to finding the best solutions, and we are looking for people eager to propose new solutions, approaches, and challenges.

Are you ready to join the revolution? We look forward to your application

#J-18808-Ljbffr

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