
Technical Customer Support Specialist
2 days ago
Get AI-powered advice on this job and more exclusive features.
iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.
The ideal candidate will have hands-on experience with ERP platforms, a strong understanding of SQL, and confidence in managing deployments, patch fixes, and database configurations.
Key Responsibilities:
- Provide Level 1 & 2 technical support for ERP systems via phone, email, and chat.
- Diagnose system errors, bugs, and configuration issues.
- Support ERP deployments, patch fixes, and database configurations.
- Help clients with data migration, user access, and initial setup.
- Collaborate with internal teams (QA, Dev, Implementation) to resolve issues.
- Maintain accurate ticket logs and ensure resolution within SLA.
- Prepare documentation, FAQs, and support materials for recurring queries.
Required Skills & Experience:
- Solid understanding of ERP modules (Accounting, HR, Inventory, Payroll).
- Ability to write basic SQL queries (SELECT, JOIN, WHERE Insert, Update, Delete).
- Familiar with server-side tasks like ERP deployment, patch fixing, and DB setup.
- Strong analytical, communication, and client-handling skills.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at iTack Solutions by 2x
Get notified about new Customer Support Technician jobs in Karachi Division, Sindh, Pakistan.
Karachi Division, Sindh, Pakistan 2 months ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAs a Technical Support Specialist, you will be responsible for providing exceptional customer service to clients using our Club Software products.This role involves troubleshooting and resolving technical issues via email, phone, ticketing systems, and live chat.You will collaborate with cross-functional teams to ensure seamless service delivery and client...
-
Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan beBeeTechnical Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Incident Response Team. This individual will be responsible for monitoring applications, troubleshooting issues, and maintaining Java-based systems.This role is suitable for professionals at various experience levels who possess...
-
Technical Customer Experience Specialist
7 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeThe Technical Support Specialist role involves providing solutions to technical problems and claim resolutions to customers through effective communication. The successful candidate will have excellent English language skills, with the ability to articulate complex technical concepts in a simple and easy-to-understand manner.">Provide assistance to customers...
-
Technical Support Specialist
2 days ago
Karachi, Sindh, Pakistan beBeeTechnician Full timeWe are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and support to clients regarding the installation, commissioning, and maintenance of air compressors and related equipment.Responsibilities include:Performing routine preventive and corrective...
-
Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan ibex Full timeTechnical Support Specialist ibex, Pakistan The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolutions to customers by performing a diagnosis of issues while guiding customers through the claim filing process via phone call. The Support will also assist customers with other...
-
Technical Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled and knowledgeable Technical Support Specialist to provide technical assistance to our clients.About the RoleThis is an exciting opportunity for someone who is proficient in MS-Office (Word, Excel, Power Point) and Internet. The ideal candidate will have expertise in Social Media,...
-
Customer Support Specialist
3 days ago
Karachi, Sindh, Pakistan Roche Full timeGet AI-powered advice on this job and more exclusive features.At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is...
-
Customer Support Specialist
6 days ago
Karachi, Sindh, Pakistan Modisoft Full timeModisoft is seeking a Customer Support Specialist to join our team in Karachi and Khariyan (Metro City). The selected candidate will be responsible for delivering exceptional customer support by addressing inquiries related to POS systems, payment solutions, digital menus, Cartzie services, and associated hardware via phone, email, and live chat.Key...
-
Senior Technical Support Specialist
7 days ago
Karachi, Sindh, Pakistan EWS Group Full timeSenior Technical Support SpecialistApplylocations PER - Karachi, PKtime type Full timeposted on Posted Yesterdayjob requisition id R42233About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...
-
Customer Support Specialist
6 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Support SpecialistJob OverviewWe are seeking a skilled and dedicated Customer Support Specialist to effectively address customer issues, complaints, and inquiries in a timely manner. As the primary point of contact for our customers, you will play a vital role in maintaining their satisfaction and loyalty.