Technical Customer Support Specialist

4 weeks ago

Karachi, Sindh, Pakistan iTack Solutions Full time
Technical Customer Support Specialist (ERP)

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iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.

The ideal candidate will have hands-on experience with ERP platforms, a strong understanding of SQL, and confidence in managing deployments, patch fixes, and database configurations.

Key Responsibilities:

  • Provide Level 1 & 2 technical support for ERP systems via phone, email, and chat.
  • Diagnose system errors, bugs, and configuration issues.
  • Support ERP deployments, patch fixes, and database configurations.
  • Help clients with data migration, user access, and initial setup.
  • Collaborate with internal teams (QA, Dev, Implementation) to resolve issues.
  • Maintain accurate ticket logs and ensure resolution within SLA.
  • Prepare documentation, FAQs, and support materials for recurring queries.

Required Skills & Experience:

  • Solid understanding of ERP modules (Accounting, HR, Inventory, Payroll).
  • Ability to write basic SQL queries (SELECT, JOIN, WHERE Insert, Update, Delete).
  • Familiar with server-side tasks like ERP deployment, patch fixing, and DB setup.
  • Strong analytical, communication, and client-handling skills.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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