Customer Success Executive

2 weeks ago


Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time

My Tutor Source (MTS) is a formidable international teaching platform, providing online educational services in various regions such as the Middle East, the UK, and the US. MTS offers highly qualified and experienced tutors for personalized online tutoring sessions. The platform ensures that tutoring sessions are beneficial and engaging for students by employing expert professionals with extensive teaching experience.

Role Description

This is a full-time Customer Success Executive role based in Lahore. The Customer Success Executive will be responsible for ensuring customer satisfaction, retention, and support through effective account management. The role involves on-site interactions with clients to address their needs and provide solutions to enhance their experience with MTS.

Qualifications

  1. Customer satisfaction and customer retention skills
  2. Analytical skills for identifying customer needs and trends
  3. Customer support experience to address inquiries and issues
  4. Account management skills to build and maintain client relationships
  5. Excellent communication and interpersonal skills
  6. Ability to multitask and prioritize tasks efficiently
  7. Experience in the education industry is a plus
  8. Bachelor's degree in a relevant field
Seniority Level

Entry level

Employment Type

Full-time

Industries

Education Administration Programs

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