Customer Support Executive

4 weeks ago


Islamabad, Islamabad, Pakistan ibex. Pakistan Full time

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications
  • Bachelor's degree or higher
  • Customer support and related job experience preferred
  • Must be flexible to work in shifts
  • Good written and verbal English communication skills
  • Proficiency with MS Office (especially MS Excel and MS Word)
  • Collaborative mindset
  • Customer service focus
  • Hands-on problem-solving ability
  • Ability to communicate technical information in a simple manner
Responsibilities
  • Respond professionally to customers, providing information about products and services, processing orders or cancellations, and addressing complaints
  • Maintain records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken. Process orders, forms, and applications
  • Follow up to ensure appropriate actions were taken on customer requests, aiming for First Contact Resolution (FCR)
  • Refer unresolved grievances or special requests to designated departments for further investigation
  • Enhance the organization's reputation by taking ownership of requests and exploring opportunities to add value to job accomplishments
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