Salesforce Business Analyst

Salesforce Business Analyst & Project ManagerSalesforce Business Analyst & Project Manager

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Company Overview

Company, headquartered in Dubai, is a leading provider of innovative digital solutions and customer engagement platforms. We help businesses worldwide achieve digital transformation and operational excellence through cutting-edge technology and industry-leading expertise.

We are currently seeking a Salesforce Business Analyst & Project Manager to join our dynamic team. This dual-role position offers the opportunity to shape end-to-end Salesforce projects—from gathering requirements and solutioning to delivery and ongoing client relationship management.

Key Responsibilities

1. Business Analysis

• Collaborate with stakeholders to capture, analyze, and document business requirements related to Salesforce implementations and enhancements.

• Translate business needs into clear, concise user stories and acceptance criteria for the development team.

• Conduct thorough analysis of existing business processes to identify areas for improvement.

• Recommend and implement Salesforce-driven solutions that streamline workflows and increase operational efficiency.

• Act as the primary liaison between technical teams and business stakeholders, ensuring alignment on project goals and deliverables.

• Facilitate workshops, discovery sessions, and demonstrations to validate requirements and solution designs.

• Perform data analysis to identify trends, gaps, and opportunities for better decision-making.

• Support teams with reporting and dashboards in Salesforce to provide actionable insights.

2. Project Management

• Define project scope, objectives, success criteria, and deliverables in alignment with organizational goals.

• Develop detailed project plans, timelines, and budgets while actively monitoring progress and adjusting as needed.

• Coordinate cross-functional teams (developers, testers, analysts) to ensure smooth project execution.

• Allocate tasks, track deliverables, and resolve issues or roadblocks in a timely manner.

• Risk Management & Issue Resolution:

• Proactively identify project risks, develop mitigation strategies, and escalate critical issues to stakeholders.

• Manage changes to the project scope or schedule, ensuring minimal disruption to objectives.

• Provide regular project status updates to stakeholders, highlighting key milestones, risks, and next steps.

• Organize and lead project meetings, including kickoffs, stand-ups, and retrospectives.

Qualifications & Experience

• Education: Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field. A Master's degree or MBA is a plus.

• 3-5 years of hands-on experience in Salesforce as a Business Analyst, Project Manager, or similar role.

• Working knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.

• Certifications such as Salesforce Administrator, Salesforce Business Analyst, or PMP/Prince2 are highly desirable.

• Technical Proficiency:

• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, Trello).

• Basic understanding of Apex, Visualforce, and Lightning Web Components is a plus (though not required).

• Exceptional communication, negotiation, and stakeholder management skills in proficient English.

• Strong analytical and problem-solving abilities with keen attention to detail.

• Ability to balance competing priorities and work under tight deadlines.

Key Skills

•Business Analysis & Requirements Gathering

•Project Management (Agile/Scrum/Waterfall)

•Process Mapping & Optimization

•Stakeholder Management & Communication

•Risk Mitigation & Issue Resolution

•Reporting & Dashboard Creation in Salesforce

•User Acceptance Testing (UAT) Coordination

Why Join VIAFONE TECHNOLOGIES

• Innovative Environment: Work at the cutting edge of digital transformation, leveraging the latest Salesforce technologies.

• Career Growth: Access to continuous learning, professional development, and leadership opportunities.

• Diverse Team: Join a network of professionals working in a collaborative and inclusive culture.

• Competitive Compensation: We offer an attractive salary, yearly salary increase comprehensive benefits (quality medical insurance) and we compensate necessary over time.

• Work-Life Balance: We value a healthy work-life balance and offer flexible working arrangements.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesInformation Services

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