Business Administrator

4 days ago

Lahore, Punjab, Pakistan Tadbir Full time
Job Description:

Position is for an online math learning platform based in Pakistan. Looking for an energetic, go-getter closer Remote position but sometimes need to go in-person for promotional activities as well. English fluency required.

Roles and Responsibilities:

  1. Lead Management:
    • Handle and track incoming leads from social media, email, and other platforms.
    • Respond promptly to inquiries (within 1 hour) to maximize conversion chances.
    • Categorize leads based on their needs and maintain an updated record of all leads.
  2. Sales and Follow-Ups:
    • Engage with potential customers to explain our programs and unique value proposition.
    • Guide parents and students through the enrollment process, including answering questions about courses, schedules, and fees.
    • Follow up with leads after free trials to encourage enrollment and collect feedback. Ideal candidate should be tech savvy.
  3. Coordination with Teams:
    • Work closely with teachers to schedule trial classes and finalize student placements.
    • Collaborate with the marketing team to align lead generation efforts and provide feedback on campaign performance.
    • Ensure smooth communication between parents, students, and teachers.
  4. Fee Collection and Reporting:
    • Ensure timely collection of student fees and provide payment reminders when needed.
    • Maintain daily reports on leads and closed enrollments.
  5. Customer Relationship Management:
    • Actively engage with parents in WhatsApp groups to address concerns, answer questions, and provide updates on student progress.
    • Resolve any customer inquiries or complaints efficiently and professionally.
  6. Key Performance Metrics:
    • Lead response time (target: within 1 hour).
    • Conversion rate of leads to enrolled students.
    • Retention rate of students after free trials.
    • Timeliness and accuracy of daily reports.
Job Specification:

Sales calls, lead management, technical support, business administrator, English fluency, math

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