
Business Administrator
4 weeks ago
Position is for an online math learning platform based in Pakistan. Looking for an energetic, go-getter closer Remote position but sometimes need to go in-person for promotional activities as well. English fluency required.
Roles and Responsibilities:
- Lead Management:
- Handle and track incoming leads from social media, email, and other platforms.
- Respond promptly to inquiries (within 1 hour) to maximize conversion chances.
- Categorize leads based on their needs and maintain an updated record of all leads.
- Sales and Follow-Ups:
- Engage with potential customers to explain our programs and unique value proposition.
- Guide parents and students through the enrollment process, including answering questions about courses, schedules, and fees.
- Follow up with leads after free trials to encourage enrollment and collect feedback. Ideal candidate should be tech savvy.
- Coordination with Teams:
- Work closely with teachers to schedule trial classes and finalize student placements.
- Collaborate with the marketing team to align lead generation efforts and provide feedback on campaign performance.
- Ensure smooth communication between parents, students, and teachers.
- Fee Collection and Reporting:
- Ensure timely collection of student fees and provide payment reminders when needed.
- Maintain daily reports on leads and closed enrollments.
- Customer Relationship Management:
- Actively engage with parents in WhatsApp groups to address concerns, answer questions, and provide updates on student progress.
- Resolve any customer inquiries or complaints efficiently and professionally.
- Key Performance Metrics:
- Lead response time (target: within 1 hour).
- Conversion rate of leads to enrolled students.
- Retention rate of students after free trials.
- Timeliness and accuracy of daily reports.
Sales calls, lead management, technical support, business administrator, English fluency, math
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