IT PMO Specialist

7 days ago

Lahore, Punjab, Pakistan ibex Full time
Overview

ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.

Responsibilities
  1. Initiate projects with the teams (e.g., meetings).
  2. Identify major requirements, high-level scope, timelines/estimates, stakeholders, and risks.
  3. Gather requirements and define project scope.
  4. Build project schedules or high-level roadmaps.
  5. Develop and implement project plans through collaboration with the team.
  6. Identify roles and responsibilities based on the skills required to complete project activities.
  7. Develop and maintain project release plans using PM tools (e.g., MS Project, Smartsheet).
  8. Establish project communications for small to large-scale cross-functional teams.
  9. Apply PM concepts as needed.
  10. Identify risks based on experience or through collaboration with the project team.
  11. Maintain required deliverables related to the projects.
  12. Analyze planned vs. actual work (monitoring & controlling).
  13. Consult with cross-functional teams during project execution.
  14. Log issues faced by the project team and resolve them in a timely manner.
  15. Raise 'RED' concerns when necessary.
  16. Follow the escalation path as needed.
  17. Monitor project progress and keep stakeholders aligned.
  18. Close out projects after validating all planned vs. delivered deliverables.
  19. Work on support/operation tasks.
  20. Support senior project managers on large projects or initiatives to ensure accurate and current project documentation and artifacts meet best practices.
  21. Primarily responsible for small to medium-sized projects (3-4), with opportunities to work on larger or critical projects (at least 1) concurrently.
  22. Document meetings, issue logs, and follow processes.
  23. Understand PM concepts, preferably PMI (business case, charter, build vs. buy, alternative analysis, estimations, knowledge areas, phases).
  24. Basic understanding of network, sysops, software development concepts, and database concepts.
  25. Analytical skills: break down large tasks into smaller components.
Qualifications

Education: IT Graduate

Experience: Core PM experience (2-3 years)

Reporting Time: 7AM ET - 4PM ET

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