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IT PMO Specialist
4 weeks ago
ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
Responsibilities- Initiate projects with the teams (e.g., meetings).
- Identify major requirements, high-level scope, timelines/estimates, stakeholders, and risks.
- Gather requirements and define project scope.
- Build project schedules or high-level roadmaps.
- Develop and implement project plans through collaboration with the team.
- Identify roles and responsibilities based on the skills required to complete project activities.
- Develop and maintain project release plans using PM tools (e.g., MS Project, Smartsheet).
- Establish project communications for small to large-scale cross-functional teams.
- Apply PM concepts as needed.
- Identify risks based on experience or through collaboration with the project team.
- Maintain required deliverables related to the projects.
- Analyze planned vs. actual work (monitoring & controlling).
- Consult with cross-functional teams during project execution.
- Log issues faced by the project team and resolve them in a timely manner.
- Raise 'RED' concerns when necessary.
- Follow the escalation path as needed.
- Monitor project progress and keep stakeholders aligned.
- Close out projects after validating all planned vs. delivered deliverables.
- Work on support/operation tasks.
- Support senior project managers on large projects or initiatives to ensure accurate and current project documentation and artifacts meet best practices.
- Primarily responsible for small to medium-sized projects (3-4), with opportunities to work on larger or critical projects (at least 1) concurrently.
- Document meetings, issue logs, and follow processes.
- Understand PM concepts, preferably PMI (business case, charter, build vs. buy, alternative analysis, estimations, knowledge areas, phases).
- Basic understanding of network, sysops, software development concepts, and database concepts.
- Analytical skills: break down large tasks into smaller components.
Education: IT Graduate
Experience: Core PM experience (2-3 years)
Reporting Time: 7AM ET - 4PM ET
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