Information Technology Manager

5 days ago

Karachi, Sindh, Pakistan GCS (Pvt.) Ltd Full time
Overview

The IT Manager is a senior leadership role responsible for managing IT infrastructure, cybersecurity, service delivery, and digital transformation, while also playing a key role in business development. The position requires a balance of technical expertise, strategic leadership, and client-facing skills to support organizational growth, lead technical presentations, and build strong partnerships with clients and vendors.

Key Responsibilities

Strategic Leadership & Governance

  • Develop and execute IT strategy in line with business goals.
  • Establish IT governance and compliance frameworks (ITIL, ISO 27001, COBIT).
  • Manage IT audits, risk assessments, and regulatory compliance.
  • Partner with leadership to identify new business opportunities where IT solutions can drive growth.

Business Development & Client Engagement

  • Participate in client meetings, RFPs, and technical presentations to support the sales and business development team.
  • Prepare solution proposals, architecture diagrams, and business cases to showcase IT capabilities.
  • Act as a technology advisor to clients, providing consultancy on infrastructure, cloud, cyber security, and digital transformation.
  • Represent the company in conferences, vendor meetings, and industry events to build relationships and explore new business leads.

Infrastructure & Operations Management

  • Oversee enterprise IT infrastructure (servers, data centers, cloud, and networks).
  • Ensure high availability, performance, and scalability of IT systems.
  • Manage IT projects including ERP/CRM rollouts, cloud migrations, and security upgrades.
  • Ensure proper IT asset management, vendor negotiations, and cost optimisation.

Cyber security & Compliance

  • Define and enforce cyber security policies, threat monitoring, and incident response.
  • Implement data protection, disaster recovery, and business continuity plans.
  • Ensure compliance with ISO 27001, ITIL best practices, and local regulatory standards.

Service Delivery & ITIL Management

  • Implement ITIL-based service management processes (Incident, Change, Problem, Asset Management).
  • Drive SLA compliance and ensure client satisfaction for managed services.
  • Lead IT support teams, ensuring efficient and timely resolution of technical issues.
  • Drive adoption of emerging technologies (AI for IT Operations, RPA, IoT, Data Analytics).
  • Lead digital transformation projects to modernise client and in-house systems.
  • Evaluate and integrate cloud-first strategies (AWS, Azure, GCP).
  • Align IT innovation with business growth objectives.
Qualifications & Skills
  • Bachelor's/Master's in Information Technology, Computer Science, or related field.
  • 10+ years of IT experience with at least 5 years in a managerial role.
  • Strong technical expertise in IT infrastructure, cloud, cyber security, and enterprise applications.
  • Proven experience in client-facing roles, pre-sales support, and solution presentations.
  • Excellent communication, presentation, and proposal-writing skills.
  • Leadership experience in managing cross-functional IT teams and projects.
  • Certifications preferred: ITIL Expert, ISO 27001 Lead Implementer, PMP/Prince2, CISSP/CISM, AWS/Azure Architect, CCNP/CCIE.

Reporting To: Senior Manager, Solutions and Innovation

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting


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