Customer Support Agent

2 weeks ago

Hyderabad City Taluka, Pakistan JobFinder Spain Full time

TWC, a sourcing company, is assisting in finding the right talent for this role.

About the Role

Are you a problem solver with an analytical mindset? Do you thrive in a fast-paced environment where multitasking and teamwork are essential? If so, we want you on our Customer Support Team at DataCam

As a Customer Support Agent (Triage), you will be responsible for handling and resolving technical support tickets, collaborating with other teams, and improving internal processes. We are looking for individuals who are proactive, detail-oriented, and eager to learn.

Key Responsibilities
  • Manage and track customer support tickets through the ticketing system.
  • Troubleshoot and resolve basic technical issues independently.
  • Collaborate with teams to follow up on tasks and ensure timely resolutions.
  • Identify and document recurring issues to enhance process efficiency.
  • Create, manage, and update internal documentation, reports, and workflows as needed.
  • Take initiative and contribute suggestions for operational improvements.
  • Assist with other tasks assigned by the Supervisor/Manager.
Requirements

Education: Bachelor's degree in Computer Science, IT, or Software Engineering.

Technical Skills:
Experience working with SQL queries and databases.
Strong proficiency in Google Docs, Excel, and other office applications.

Soft Skills:

  • Excellent verbal and written communication skills.
  • Strong analytical thinking and attention to detail.
  • Effective time management and ability to prioritize tasks.
  • Positive attitude, adaptability, and a go-getter mindset.
  • Ability to work collaboratively in a team environment.
  • Work in a dynamic, team-oriented environment.
  • Opportunities for continuous learning and growth.
  • Be part of a company that values problem-solving and innovation.
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