Networking Engineer

6 days ago

Karachi, Sindh, Pakistan Inbox Business Technologies Full time

Inbox Business Technologies is looking for a skilled Networking Engineer to join our talented team. As a Networking Engineer, you will be responsible for the design, implementation, maintenance, and troubleshooting of our organization's network infrastructure. You will play a crucial role in ensuring a robust and secure network environment to support our business operations.

Responsibilities
  • Handle Level 2 and Level 3 escalations related to LAN, WAN, and Wi-Fi networks.
  • Troubleshoot network performance issues, connectivity failures, and configuration errors.
  • Support and troubleshoot Avaya, Cisco, or equivalent IP phone systems.
  • Handle escalations related to extension setup, call routing, and voice quality issues.
  • Coordinate with vendors or Level 4 teams for complex telephony problems.
  • Manage and replace patch cords, ensure proper port mappings and labeling.
  • Coordinate with field technicians for cabling checks and infrastructure improvements.
  • Ensure compliance with organizational security and hardening guidelines.
  • Escalate unresolved or critical issues to specialized teams (e.g., Security, ETS, EDS).
  • Provide feedback to Resident Engineers and guide them on recurring issues.
  • Work closely with IT Helpdesk teams for ticket resolution.
  • Maintain professional communication with end users while resolving escalated issues.
  • Train junior staff/REs on basic network troubleshooting and best practices.
  • Ensure respond every call/Email in a professional manner.
Qualifications
  • Bachelor's degree in Computer Science, IT, or related field
  • Certifications preferred: CCNA/CCNP, Network+, Avaya (or equivalent)
  • Strong knowledge of LAN, WAN, Wi-Fi, and Cisco/Avaya IP telephony systems
  • Hands-on troubleshooting of network performance, connectivity, configuration errors, and voice quality issues
  • Familiarity with cabling standards, patch panels, port mappings, and security hardening guidelines
  • 3-5 years' experience handling Level 2/3 escalations, vendor coordination, and ticketing systems
  • Strong communication skills with ability to mentor junior staff and manage critical escalations under pressure
Benefits
  • Health Insurance
  • Life Insurance
Employment details
  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Other
  • Industry: IT Services and IT Consulting

Location: Karachi Division, Sindh, Pakistan

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