Customer Service Agent II

3 weeks ago

Lahore, Punjab, Pakistan Sabre Corporation Full time

Join to apply for the Customer Service Agent II role at Sabre Corporation.

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, we serve customers in more than 160 countries around the world. At Sabre, we make travel happen. Positioned at the center of the travel business, our platform connects people with meaningful experiences. We are creating a new marketplace for personalized travel. Our team develops and delivers innovative solutions for airlines, hotels, and travel agencies. Join our journey

As a Sabre advisor, you will be the virtual face of a campaign, delivering first and lasting impressions to our customers. You will help, guide, and support customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, striving for Excellence, Extra Care, and Exceptional Service, offering our customers special attention. Your role will involve building and enhancing our clients' brands.

Role and Responsibilities

What will you achieve?

Responsibilities

  • Maintain a high standard of verbal and written English.
  • Confidently chat and communicate with all types of people.
  • Show empathy and assure customers that their issues will be resolved.
  • Exhibit a high level of typing speed and accuracy.
  • Demonstrate great comprehension skills.
  • Think creatively to provide world-class services.
  • Research, offer alternatives, and solutions.
  • Be customer-centric.
  • Smile when you talk to customers.
Technical Skills (preferably)
  • Microsoft Office
  • Salesforce
  • Rally
  • Genesys
What's in it for you?

Enjoy competitive compensation, a year-end break from Dec 26th to Dec 31st, paid parental leave, health insurance, yearly bonus, and access to Udemy e-Learning programs.

Qualifications and Education Requirements

Must Have Skills:

  • At least 12 months experience in a customer service environment.
  • Experience dealing with local and international customers via calls, chats, and emails.
  • Ability to work in a shifted environment.

Nice to Have Skills:

  • Experience in the hotel, hospitality, travel, or tourism industry.
  • Experience in concierge services.
  • Experience dealing with customers in the Asia-Pacific region.
  • Ability to multi-task and handle multiple customers simultaneously.
Additional Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Technology, Information, and Internet

This job posting is active and not expired.

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