Customer Service Operations Manager

3 weeks ago


Rawalpindi Cantonment, Pakistan TalkTalk247 Full time

We're Hiring: Customer Service Operations Manager

TalkTalk24/7 | Full-Time | Night Shifts

Apply Now: talktalk247hello@gmail.com

JOB DESCRIPTONDo you have a passion for leadership and excellence in customer support?

TalkTalk24/7 is seeking a Customer Service Operations Manager to lead and scale a high-performing remote customer support team. This is a critical leadership role for someone who can recruit, train, and inspire others while driving operational excellence.

Key Responsibilities
  • Lead the recruitment process including interviewing and onboarding new Customer Support Representatives (CSRs)
  • Conduct training sessions to ensure service quality and team performance
  • Oversee shift scheduling and monitor CSR productivity
  • Drive continuous improvement through coaching, feedback, and performance evaluations
What We Offer
  • Salary: PKR 60,000 – 70,000 (based on experience and communication skills)
  • Shifts Available:
  • 7:00 PM – 3:00 AM
  • 3:00 AM – 11:00 AM
  • Career growth opportunities – Build and lead your own team
What We're Looking For
  • Strong spoken and written English
  • Proven experience in customer service, team leadership, or training
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work flexible night shifts
  • A leadership mindset with a passion for team success

Why Join Us?

  • Work with a global client base
  • Be part of a professional and supportive team
  • Competitive salary and growth opportunities
Ready to take the lead?

Send your updated CV to:

talktalk247hello@gmail.com

TalkTalk24/7

Operations Coordinator

Mohsin Saleem

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionManagement and Manufacturing
  • IndustriesTelephone Call Centers

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