
Customer Service Operations Manager
3 weeks ago
We're Hiring: Customer Service Operations Manager
TalkTalk24/7 | Full-Time | Night Shifts
Apply Now: talktalk247hello@gmail.com
JOB DESCRIPTONDo you have a passion for leadership and excellence in customer support?TalkTalk24/7 is seeking a Customer Service Operations Manager to lead and scale a high-performing remote customer support team. This is a critical leadership role for someone who can recruit, train, and inspire others while driving operational excellence.
Key Responsibilities- Lead the recruitment process including interviewing and onboarding new Customer Support Representatives (CSRs)
- Conduct training sessions to ensure service quality and team performance
- Oversee shift scheduling and monitor CSR productivity
- Drive continuous improvement through coaching, feedback, and performance evaluations
- Salary: PKR 60,000 – 70,000 (based on experience and communication skills)
- Shifts Available:
- 7:00 PM – 3:00 AM
- 3:00 AM – 11:00 AM
- Career growth opportunities – Build and lead your own team
- Strong spoken and written English
- Proven experience in customer service, team leadership, or training
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work flexible night shifts
- A leadership mindset with a passion for team success
Why Join Us?
- Work with a global client base
- Be part of a professional and supportive team
- Competitive salary and growth opportunities
Send your updated CV to:
talktalk247hello@gmail.com
TalkTalk24/7
Operations Coordinator
Mohsin Saleem
Seniority level- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesTelephone Call Centers
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