Expert Customer Service Trainer

5 hours ago

Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time 1,500,000 - 2,500,000

Job Description:

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About the Role: We are seeking a skilled Customer Service Expert to join our team. As a key member of our customer-facing teams, you will play a pivotal role in equipping colleagues with the skills and knowledge needed to provide exceptional service.

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The ideal candidate will have a proven track record of delivering effective training programs that enhance performance and support professional development.

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Key Responsibilities:

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  • Design and deliver comprehensive induction training for new customer service team members\
  • Develop and implement ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling, and customer engagement\
  • Collaborate with team leaders and managers to identify training needs and performance gaps\
  • Evaluate the impact of training through post-training assessments, feedback, and KPIs\
  • Maintain accurate records of training delivery, attendance, and outcomes\
  • Act as a subject matter expert and champion of customer service best practices\
  • Deliver training through various formats, including face-to-face workshops, virtual classrooms, and digital learning modules\
  • Support the implementation of new systems, services, or processes through change management training\
  • Create and maintain up-to-date training materials, guides, and resources\
  • Use performance data, feedback, and quality assurance results to tailor training content\
  • Work closely with cross-functional teams to ensure seamless integration of training initiatives\\[/ul]\

Requirements:

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To be successful in this role, you will need:

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  • \
  • Proven experience in a training role within a customer service environment\
  • Strong communication and interpersonal skills\
  • Ability to deliver training to varied audiences and learning styles\
  • Knowledge of customer service principles, call handling, and service recovery techniques\
  • Confident in delivering both in-person and virtual training sessions\
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms\
  • Able to work independently and as part of a team\
  • Flexibility to adapt to changing priorities and deadlines\\[/ul]\

What We Offer:

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We offer a competitive salary, opportunities for career growth and development, and a collaborative and dynamic work environment.

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Reports to the Director of Operations.

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Work mode: Work from Office.

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Location: Bahria Town Ph 7 Office.

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