CRM Sales Administrator

3 weeks ago

Karachi, Sindh, Pakistan Contour Software Full time

Join to apply for the CRM Sales Administrator role at Contour Software

2 months ago Be among the first 25 applicants

Join to apply for the CRM Sales Administrator role at Contour Software

About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad portfolio of market-leading, vertical-market enterprise solutions across more than 100 industries, CSI offers a dynamic environment for building fulfilling, long-term careers.

What started as an R&D & Accounting back-office has evolved into a full-service Global Centre serving all functions and departments worldwide. Our employees, based in Karachi, Lahore & Islamabad, support CSI divisions across the globe, from Sydney to Vancouver. With Constellation's ongoing growth, we are just getting started

The Division

At Jonas FinTech, we help businesses succeed by being a true fintech partner. Managing brands like Paygate, London & Zurich, and Power2SMS, we provide solutions for Direct Debit, Bacs, validation services, and customer engagement via SMS and WhatsApp. As part of the Jonas Software group within Constellation Software Inc., we combine agility with the backing of a large organization operating in 17 countries. We focus on building sustainable, long-term relationships and meeting our customers' needs. Visit us at Jonas Software UK.

The Position

We are seeking a Microsoft Dynamics CRM administrator to optimize our CRM system for our international company. You will support Sales, Marketing, and Customer Service teams by maintaining and enhancing our Microsoft Dynamics CRM and related applications. Your role involves being approachable, solution-oriented, and a key link between the system and end-users, focusing on service, incident communication, and root cause analysis. You will also drive platform improvements, usage, and business insights, tailoring applications to align with business goals.

Job Responsibilities
  • Liaise with Sales regarding customer queries and data to support upselling opportunities.
  • Assist Technical Support with customer contract data.
  • Understand and improve team operations through CRM administration and consultation.
  • Analyze data to provide operational insights.
  • Manage Microsoft Dynamics roles, profiles, sharing rules, workflows, and groups.
  • Import sales leads, contacts, and data.
  • Create custom reports and dashboards for sales teams.
  • Perform database maintenance, including diagnostics and duplicate cleansing.
  • Provide technical support for development challenges and bug fixes.
  • Evaluate and implement new Microsoft Dynamics releases, including training and support.
  • Work with teams to capture requirements and implement CRM solutions, including workflow and validation rules.
  • Design, develop, test, and deploy custom solutions on the Dynamics 365 platform.
Benefits
  • Market-leading Salary
  • Medical Coverage for self & dependents
  • Parents Medical Coverage
  • Provident Fund
  • Performance Bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing (for tenured employees)
  • Life Benefits
  • Child Care Facility
  • Company-provided Lunch/Dinner
  • Professional Development Budget
  • Recreational Area
  • Onshore Training Opportunities
  • Friendly Work Environment
  • Leave Encashment
Inclusivity Statement

At Contour, we value diversity and are committed to a respectful work environment free from discrimination. We provide accommodations for individuals with special needs and encourage qualified candidates to apply. For assistance or inquiries, contact our HR team. Your talents are valued here.

Additional Details
  • Seniority Level: Entry Level
  • Employment Type: Full-time
  • Job Function: Business Development and Sales
  • Industries: IT Services and IT Consulting

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