
Consultant - ITSM
2 weeks ago
We at Inbox Business Technologies are looking for a skilled and motivated Consultant - ITSM to support the delivery and optimization of IT Service Management (ITSM) projects based on ITIL best practices and aligned with ISO/IEC 20000 standards. The candidate should have practical experience in implementing, improving, and managing ITSM processes, and be capable of supporting client engagements across various industries.
Job Description:- Assist in the implementation and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
- Conduct service maturity assessments, gap analyses, and process improvements.
- Prepare and maintain ITSM policies, procedures, and service management processes.
- Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
- Participate in internal audits and help clients prepare for external certification audits.
- Assist in ITSM tool selection, configuration, and integration (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
- Master's degree in Information Technology, Computer Science, or a related field.
- Minimum ITIL V3/V4 Foundation certification from Axelos is required.
- Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor, or equivalent (preferred but not mandatory).
- 4-5 years of experience in ITSM, ITIL, or related roles.
- Working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
- Strong documentation, reporting, and stakeholder coordination skills.
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Consultant - ITSM
4 weeks ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full timeWe at Inbox Business Technologies are looking for a skilled and motivated Consultant - ITSM to support the delivery and optimization of IT Service Management (ITSM) projects based on ITIL best practices and aligned with ISO/IEC 20000 standards. The candidate should have practical experience in implementing, improving, and managing ITSM processes, and be...
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Consultant - ITSM
2 days ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full timeWe at Inbox Business Technologies are seeking a skilled and motivated Consultant - ITSM to support the delivery and optimization of IT Service Management (ITSM) projects based on ITIL best practices and aligned with ISO/IEC 20000 standards. The ideal candidate should have practical experience in implementing, improving, and managing ITSM processes, and be...
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ITSM Consultant
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a skilled ITSM Consultant to support the delivery and optimization of IT Service Management projects based on ITIL best practices.Key Responsibilities:Implement and audit ISO 20000-based IT Service Management Systems (ITSMS).Conduct service maturity assessments, gap analyses, and process improvements.Develop and maintain ITSM policies,...
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Associate Consultant
2 days ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full timeWe at Inbox Business Technologies are seeking an enthusiastic and detail-oriented Associate Consultant - ITSM to support IT Service Management (ITSM) projects based on ITIL best practices. The ideal candidate should have a foundational understanding of ITSM concepts and hands-on experience in implementing or operating ITSM processes and tools. This role is...
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ITIL-Based ITSM Project Manager
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeThis role requires a highly motivated IT Service Management Consultant with a strong background in ITIL.Responsibilities:Develop and implement IT Service Management Systems (ITSMS) aligned with ITIL best practices.Conduct assessments, identify gaps, and develop strategies for process improvements.Provide expert advice on ITSM tools, configuration, and...
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Senior Consultant
3 weeks ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full timeWe at Inbox Business Technologies are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and the ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity...
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Senior Consultant Position
2 days ago
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Senior Consultant
1 week ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full time3 weeks ago Be among the first 25 applicantsWe at Inbox Business Technologies, are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit...
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Senior Consultant
2 days ago
Lahore, Punjab, Pakistan Inbox Business Technologies Full time1 month ago Be among the first 25 applicantsWe at Inbox Business Technologies, are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit...