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ITSM Consultant

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled ITSM Consultant to support the delivery and optimization of IT Service Management projects based on ITIL best practices.

Key Responsibilities:
  1. Implement and audit ISO 20000-based IT Service Management Systems (ITSMS).
  2. Conduct service maturity assessments, gap analyses, and process improvements.
  3. Develop and maintain ITSM policies, procedures, and service management processes.
  4. Support clients in preparing for ISO 20000 certification audits, including documentation and non-conformity resolution.
Requirements:
  1. Master's degree in Information Technology or related field.
  2. Minimum ITIL V3/V4 Foundation certification.
  3. Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor (preferred).
  4. 4-5 years of experience in ITSM, ITIL, or related roles.
  5. Strong knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.