Customer Success Happiness Analyst

3 weeks ago


Islamabad, Islamabad, Pakistan InEvent, Inc. Full time

ABOUT INEVENT

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.

InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us

CUSTOMER SUCCESS HAPPINESS ANALYST (GERMAN SPEAKING)

We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen

RESPONSIBILITIES
  1. Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
  2. Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
  3. Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team.
  4. Learn continuously about tech and platform updates.
  5. Work with team members to test and improve performance using the platform.
  6. Become a subject matter expert (SME) on the InEvent product.
PRE-REQUISITES
  1. Fluent German and English to communicate in writing and voice with customers around the world.
  2. Experience with Customer Success or similar.
  3. Experience in a SaaS or tech company.
  4. Outstanding communication skills and empathy.
  5. Flexibility and adaptability to service multicultural customers.
  6. Happy to work between Tuesday - Saturday EMEA Hours, 3am- 11am Eastern time.
  7. Very (very) resilient to learn continuously in a startup

PERKS

  1. Health Insurance.
  2. Paid Time Off (PTO).
  3. Monthly Lunch days and activities.
  4. Birthday Gift and Work Anniversary Gifts.

CONTRACT: This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.

If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us

#Inspiration - To learn more about us and our values visit us here.

#J-18808-Ljbffr
  • Customer Success

    1 week ago


    Islamabad, Islamabad, Pakistan Arez Full time

    EarnFlex seeks a driven Customer Success & Sales Executive to join our Islamabad team. You'll support the growth of Arez.io, our B2B SaaS platform used by security, facilities management, and construction companies in the UK and beyond.This is a key role that blends customer relationship management with B2B sales and onboarding. You'll work closely with our...


  • Islamabad, Islamabad, Pakistan APIMATIC Full time

    APIMatic, through its Code Generation product coupled with APIMatic Developer Experience Portal and APIMatic OpenAPI Linter, enables enterprises to document their API using OpenAPI, validate and lint it, and then create SDKs. Through our automatic solution, enterprises can cut down time for their teams and API consumersAPIMatic's free tools are used in 200+...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Are you a driven and analytical professional looking for a new challenge? We are seeking an LSP Analyst to join our team and contribute to our success. As an LSP Analyst, you will be responsible for managing customer billing, maintaining records, and ensuring compliance with Microsoft and internal requirements.The successful candidate will have a Bachelor's...


  • Islamabad, Islamabad, Pakistan Rising Star Digital Full time

    1 day ago Be among the first 25 applicantsRising Star Digital is looking to hire 2 experienced Customer Service Representatives to join our growing team in Blue Area, Islamabad. The ideal candidate must have a solid background in call center operations, particularly in client communication and sales pitching.This role requires excellent communication skills,...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    As a Customer Success Specialist, you will play a vital role in responding to customer inquiries, managing concerns, and providing specific information based on the received requests. This role is focused on delivering exceptional customer experiences through day-to-day activities involving inbound phone calls, chat, or email depending on the project...


  • Islamabad, Islamabad, Pakistan Motive Full time

    Who we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...


  • Islamabad, Islamabad, Pakistan Vantage Digital Full time

    As a customer service specialist, you'll respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations, and resolve complaints or technical concerns.ResponsibilitiesMust be happy and confident in addressing customer concernsInspire confidence in our customersManage incoming customer requests and...


  • Islamabad, Islamabad, Pakistan Ace Way Solutions Full time

    Find and reach out to potential customers who need truck dispatch services.Build and maintain strong relationships with existing customers by understanding their needs and providing excellent customer service.Work with the operations team to make sure that loads are coordinated smoothly, deliveries are on time, and customers are happy.Stay up-to-date on...

  • Finance Analyst

    2 days ago


    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Business Analyst PositionWe are looking for a skilled Business Analyst to support our finance department in achieving its goals. The ideal candidate will have a solid understanding of financial reporting, budgeting, and forecasting, as well as excellent communication and analytical skills.The successful candidate will be responsible for analyzing financial...


  • Islamabad, Islamabad, Pakistan ibexl Full time

    Job Overviewibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions via calls. We value personality, passion, and work ethic, and a sense of humor is a plus.Job DescriptionDeliver...