Customer Experience Specialist

7 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
About the Role: We are seeking a Customer Success Happiness Analyst to join our team. This role involves supporting clients via chat support, emails, and virtual calls with high energy and active listening. The ideal candidate will have excellent communication skills and empathy.

Responsibilities:
  1. Provide timely and effective support to clients through various channels.
  2. Maintain high levels of customer satisfaction by meeting key performance indicators (KPIs).
  3. Investigate and report issues or potential improvements to the development team.
  4. Stay up-to-date with technical advancements and platform updates.
  5. Collaborate with team members to test and improve performance using the platform.


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