Sales Account Manager

4 weeks ago


Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time
Job Description

Octopus Digital Ltd., a leading provider of innovative digital solutions, is seeking a dynamic and results-oriented Sales Account Manager to join our Aftermarket Support department in Lahore.

Key Responsibilities:
  1. Account Management:
    Build and maintain strong relationships with existing clients, acting as their primary point of contact for all aftermarket support needs.
    Proactively identify and address client needs, ensuring a high level of customer satisfaction.
    Manage and coordinate the delivery of aftermarket support services, including technical support, maintenance, and upgrades.
  2. Sales and Revenue Generation:
    Identify and pursue upselling and cross-selling opportunities within existing accounts.
    Develop and execute strategic account plans to maximize revenue and profitability.
    Negotiate contracts and pricing to optimize revenue and client satisfaction.
  3. Problem Solving and Issue Resolution:
    Collaborate with technical teams to troubleshoot and resolve client issues efficiently.
    Escalate complex issues to appropriate stakeholders and provide timely updates to clients.
  4. Reporting and Analysis:
    Track and analyze key performance indicators (KPIs) related to account performance, revenue, and customer satisfaction.
    Prepare regular reports on account activities and sales forecasts.
Qualifications and Skills:
  1. Bachelor's degree in Business Administration, Engineering, or a related field.
  2. Proven experience in account management, preferably in the IT or technology industry.
  3. Strong understanding of the technical aspects of digital solutions and services.
  4. Excellent communication and interpersonal skills, both verbal and written.
  5. Strong problem-solving and analytical skills.
  6. Ability to build rapport and trust with clients.
  7. Self-motivated, results-oriented, and able to work independently.
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