Customer Support Specialist

4 weeks ago

Hub, Pakistan GlowTouch Technologies Full time

UnifyCX is looking for an extraordinary Customer Support Specialist to join our motivated and ambitious team.

What Will You Do?

As a Customer Support Specialist, you will play a crucial role in ensuring that our customers receive the best experience possible. You will be responsible for answering customer inquiries, resolving issues, and providing guidance on how they can optimize the client's digital marketing product suite to support their small business or non-profit.

  1. Act as a first point of contact and work with a diverse group of small business owners to ensure their success with the client's products and services via telephone.
  2. Resolve technical and other support-related inquiries and assist in escalations.
  3. Escalate complex issues to the appropriate team members for resolution.
  4. Provide feedback to leadership on defects and enhancements to improve the overall user/customer experience.
  5. Document customer interactions and maintain accurate records in our customer relationship management system.
  6. Educate customers on product features as well as online help resources.
  7. Educate and coach customers on products and services to enhance their online marketing strategy.
  8. Drive customer engagement to help our customers be more successful business owners.
  9. Provide remote support in a call-center environment while adhering to a consistent and committed schedule.
Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications:
  1. 1 year of Customer Support Experience.
  2. At least 6 months of Tech Support Experience.
  3. High School diploma or equivalent.
Preferred Qualifications:
  1. Ability to work in a team environment.
  2. Ability to meet or exceed performance goals.
  3. Ability to learn quickly and apply new skills.
  4. PC literate, including Microsoft Office products.
Who We Are:

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

#J-18808-Ljbffr

  • Operational Efficiency Enhancement Professional

    3 days ago

    Hub, Pakistan beBeeImprovement Full time

    Job Title:Process Improvement SpecialistJoin us in driving productivity and innovation across our organization.Job Description:We are seeking a highly motivated individual to support our continuous improvement initiatives. This role will involve collaborating with cross-functional teams to identify areas for improvement and implementing process enhancements...

  • IT Project Associate

    2 weeks ago

    Hub, Pakistan beBeeManagement Full time

    Project Management SpecialistWe are seeking a highly skilled and experienced Project Management Specialist to join our team. This is a dynamic role that requires strong project management skills, attention to detail, and the ability to work effectively in a fast-paced environment.About the Role:Job Description:The Project Management Specialist will be...

  • Continuous Improvement Specialist

    1 week ago

    Hub, Pakistan beBeeImprovement Full time

    Job SummaryThe Continuous Improvement Specialist plays a pivotal role in enhancing the operational efficiency of our plant. This position is responsible for driving continuous improvement initiatives to optimize productivity, quality, and cost-effectiveness.About the RoleThis dynamic role involves collaborating with cross-functional teams to identify areas...

  • Process Enhancement Specialist

    3 days ago

    Hub, Pakistan beBeeContinuousImprovement Full time

    Accelerate Your Career with Continuous ImprovementYou play a vital role in maintaining systems and performing tasks that support our continuous improvement (CI) processes and culture. This includes data collection, ensuring accuracy, promoting CI progress, and tracking department KPI scorecards.As a Process Excellence Analyst, you will contribute to the...

  • Healthcare Scheduling Specialist

    6 days ago

    Hub, Pakistan beBeeScheduler Full time

    Job Title: Clinic SchedulerAre you a detail-oriented and organized individual who can multitask with ease? Do you have excellent communication skills and a passion for providing top-notch customer service? If so, we may have the perfect opportunity for you!This role involves scheduling appointments for providers in a healthcare setting. You will be...

  • Clinic Scheduler

    7 days ago

    Hub, Pakistan Washington County Hospital and Clinics Full time

    SummaryThis position is responsible for answering incoming calls and scheduling appointments for providers in the Rural Health Clinics. The Clinic Scheduler will also assist staff and providers in their daily functions.To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are...

  • Offensive Security Analyst

    2 days ago

    Hub, Pakistan Sonoco Full time

    Primary ResponsibilitiesPlan, conduct, and document iterative, hypothesis-based threat hunts.Analyze and investigate anomalies for potential risk across the full spectrum of cyber threats.Review and analyze Security Information and Event Management (SIEM) alerts to develop hunt hypotheses.Propose, discuss, and document custom searches for automated detection...

  • Manager Digital Apps

    2 weeks ago

    Hub, Pakistan Sonoco Full time

    Reporting directly to the Senior Director, Global Consumer Materials Category Management, as a Category Manager, you will be responsible for ensuring that business units have goods and services to operate at the most competitive cost. In this role, you directly impact Sonoco's cost structure and profit and loss (P&L). You will lead the development of cost...

  • Process Excellence Analyst

    3 days ago

    Hub, Pakistan Mondelez España Galletas Production SLU Full time

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You play an important role in the department, maintaining systems and performing tasks and activities that support our continuous improvement (CI) processes and culture. You help with data collection, ensure its accuracy, promote...

  • Human Resources Development Specialist

    1 day ago

    Hub, Pakistan beBeeGrowth Full time

    Snack Innovation InternshipMission to Lead the Future of SnackingThe ideal candidate will be encouraged to step outside their comfort zone, develop strong analytical and problem-solving skills, proficiency in MS Office, adaptability, and growth mindset. Good communication and collaboration skills are essential for success in this role.Key Skills:Strong...