Information Technology Support Coordinator

3 weeks ago

Islamabad, Islamabad, Pakistan Vintage Managed Services Full time
Information Technology Support CoordinatorInformation Technology Support Coordinator

1 day ago Be among the first 25 applicants

Job Title: IT Support Coordinator – IT Department

Head Office: New York USA

Company: Vintage Managed Services

Job Type: Full-time

Company Overview

Vintage Managed Services is a global IT service provider with a strong reputation for delivering expert solutions. We provide a simple, single point-of-contact service with 24/7 access to 5000+ IT engineers in over 50 countries. Our multivendor support model ensures we match the right expertise to every client requirement—anytime, anywhere.

Job Description

We are seeking a highly organized and proactive IT Support Coordinator to join our IT Team. In this role, you will act as the bridge between our clients and our Engineers/Partners, ensuring smooth coordination and timely execution of service tasks. Your primary focus will be managing different IT tasks including Networking tasks, Desktop Support, Cabling activities and communicating clearly with both clients and technicians and maintaining high levels of customer satisfaction.

Key Responsibilities:

Serve as the main point of contact between clients and technical teams for service-related tasks.

Coordinate and monitor ongoing service requests and project tasks.

Resolve client queries efficiently and escalate issues when necessary.

Maintain detailed service records and prepare performance reports.

Collaborate with internal departments to ensure resource availability and project alignment.

Required Skills:

Excellent verbal and written communication skills

Strong organizational and time-management abilities

Problem-solving mindset with strong analytical skills

Proficiency in using service management tools and platforms

Familiarity with IT services, networking, or desktop support environments

Ability to work under pressure and handle multiple priorities

Strong interpersonal skills for client and team interaction.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Software Engineering, Telecommunication Engineering or a related field

Fresh graduates or 1-2 years of relevant experience in IT services, Coordination or Client support is a plus.

CCNA Certification will be preferable

Understanding of ITSM (Information Technology Service Management) principles is advantageous

Join a growing team that's redefining IT service delivery worldwide.

Apply now and be part of a company that values expertise, professionalism, and global impact.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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