IT Support SpecialistLahore

3 weeks ago

Lahore, Punjab, Pakistan DevBunch Private Limited Full time

IT Support Specialists are responsible for analyzing, troubleshooting, and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Responsibilities And Duties

  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
  • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
  • Ensure our computers are backed up so all files are saved in case the system crashes.
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats.
Requirements
Skills, Expertise, and Qualifications
  • Minimum Bachelor in computer science / Information technology.
  • 2 to 4 years of working experience.
Technical Skills
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment.
  • Able to create databases and utilize Excel spreadsheets at an advanced level.
  • Advanced proficiency in Microsoft Office.
Soft Skills
  • Strong communication skills, organizational skills, and time management skills.
  • Excellent customer service skills and desire to help the company succeed.
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