Contact Center Agent

1 day ago

Lahore, Punjab, Pakistan CloudCard Full time

Job Brief

The Contact Center Agent attracts potential customers by answering product and service questions; suggesting information about products and services. Rely on instructions and pre-established guidelines to perform the job functions. Works under immediate supervision and typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Maintain customer service quality by providing exceptional interaction and problem-solving skills.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Manage high call volume, handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Requirements

  • Excellent communication and active listening skills in ENGLISH are a must along with customer support experience.
  • Bachelor's degree preferred.
  • 1-2 years of experience preferred.
  • US-based customer service experience.
  • Flexibility in assigned scheduled shift hours.
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