Contact Center Agent

1 day ago


Lahore, Punjab, Pakistan CloudCard Full time

Job Brief

The Contact Center Agent attracts potential customers by answering product and service questions; suggesting information about products and services. Rely on instructions and pre-established guidelines to perform the job functions. Works under immediate supervision and typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Maintain customer service quality by providing exceptional interaction and problem-solving skills.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Manage high call volume, handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Requirements

  • Excellent communication and active listening skills in ENGLISH are a must along with customer support experience.
  • Bachelor's degree preferred.
  • 1-2 years of experience preferred.
  • US-based customer service experience.
  • Flexibility in assigned scheduled shift hours.
#J-18808-Ljbffr
  • Call Center Agent

    4 weeks ago


    Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Get AI-powered advice on this job and more exclusive features.Welcome to Orient Biz Tech, a digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our team is committed to providing personalized solutions to help clients thrive in the digital...

  • Call Center Agent

    2 weeks ago


    Lahore, Punjab, Pakistan TALK TECH Full time

    We're Hiring: Call Center AgentsCompany: Talk TechJohar Town LahoreLooking to start your career or take the next step? Join our dynamic teamPosition: Call Center AgentExperience: Fresh or up to 1 yearQualification: Intermediate (Inter) or GraduationGender: Male & Female both can applyIf you have good communication skills and a passion for customer service,...

  • Call Center Agent

    3 days ago


    Lahore, Punjab, Pakistan ID Logix Full time

    ID Logix is looking to hire Night Call Center Agents to join our team in Pattoki. As a Night Call Center Agent, you will be responsible for handling incoming and outgoing calls to assist customers with inquiries and concerns regarding our telecommunications services.Responsibilities:- Answering incoming calls and responding to customer inquiries- Making...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Cloud Contact Center EngineerWe are looking for a skilled Cloud Contact Center Engineer to join our team. As a key member of our cloud team, you will be responsible for supporting global telephony and contact center operations across multiple contact centers.Key Responsibilities:Act as Point of Contact (POC) for daily Genesys cloud issues and...

  • Call Center Agents

    1 day ago


    Lahore, Punjab, Pakistan HDH Telecommunications Full time

    We are currently hiring Fresh/Experienced telesales agents For Call Marketing Services To join our team. Hiring Sale executives to utalize outbound calls to existing or potential customers and promote company's products and services. Main responsibilities are to generate leads, manage customer account and promptly resolve customer complaints.We are...

  • Call Center Agent

    4 days ago


    Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Get AI-powered advice on this job and more exclusive features.Company DescriptionWelcome to Orient Biz Tech, a digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our dedicated team is committed to providing personalized solutions for our clients to...

  • Call Center Agents

    2 weeks ago


    Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time

    Call Center Agents - Flight / Travel Agent - UK CampaignBright Holiday & Flights Limited, PakistanApply Only If You Have Excellent Communication Skills in English.Responsibilities of the candidate includes:· Handling customers inquiries and addressing their concerns· Document the calls according to the standard procedures.· Route calls to appropriate...

  • Call Center Agents

    3 weeks ago


    Lahore, Punjab, Pakistan Orient Biz Tech Full time

    Welcome to Orient Biz Tech, a dynamic digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our dedicated team is committed to providing personalized solutions for every client to succeed in the digital landscape.Role DescriptionThis is a full-time on-site...

  • Call Center Agents

    3 days ago


    Lahore, Punjab, Pakistan ZNZ Communications Full time

    Bachelor's degree in Computer Science or related fieldJob Description: Call Center Agent at ZNZ CommunicationsResponsibilities:Handle inbound and outbound calls professionally and efficiently.Provide excellent customer service and resolve customer issues.Follow communication scripts and guidelines.Meet and exceed productivity and quality targets.Job...


  • Lahore, Punjab, Pakistan Talk Agent Full time

    We at Talk Agent are hiring customer service representatives to manage customer queries and complaints. Talk Agent is a reputable Call Center providing customer support and satisfying clients for over a decade.As a Customer Service Representative, or CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any...