CRM Coordinator

4 days ago


Karachi, Sindh, Pakistan Limton Innovative Systems Full time
Overview

Limton Group of companies is hiring for CRM Coordinator (Female). The role is responsible for complaint management, repair coordination, and in-house companion products sales in CSD. The candidate will coordinate with customers, note issues, and coordinate with field engineers or in-house engineers for resolution. Also handles walk-in clients purchasing or collecting companion products and/or repaired machines. Ensuring quality checks and timelines on engineers is important.

Skills Requirement
  • Excellent verbal and written communication skills (in English).
  • Ability to coordinate with internal and external customers; strong organizational and planning skills; ability to handle multiple tasks, set goals and meet deadlines, and take initiative.
  • Analytical, reasoning and problem-solving skills; ability to maintain accurate and detailed records; computer literacy.
Job Responsibilities
  • Receive and log client complaints; assign to engineers for timely resolution.
  • Follow up on visits; collect client feedback on engineer performance.
  • Achieve sales targets for Companion Products.
  • Assist clients, generate IRFs, coordinate invoicing, and ensure prompt delivery.
  • Efficiently handle credit sales and follow up on payment.
  • Meet monetary targets for Repairs.
  • Receive and log repair requests, coordinate estimates, and ensure timely completion.
  • Generate IRFs, coordinate invoicing, and collect payments promptly.
  • Monitor repaired machines, inform clients, and manage outstanding payments.
  • Verify daily reports of engineers and technicians.
  • Submit daily activity reports to ACSM.
  • Maintain reports for all operations and conduct customer satisfaction surveys.
  • Forward cases to Marketing Department.
  • Check and counter-sign contract and warranty cards.

Note: Kindly apply to candidates who have technical relevant experience.

Qualifications
  • BE (Electronics), DAE (Electronics) with some business background.
  • Experience: At least one year working experience in similar capacity or in technical coordination.
  • Salary: Up to 40k.

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