
Inbound Customer Service Representative
2 weeks ago
Paragon Solution is a call center providing professional call center services to foreign clients and their customers in various parts around the globe, encompassing the United Kingdom, Australia, and the USA. Established over 8 years ago, our company continues to evolve and attract new clients to date. Due to recent expansion in our client base, we are looking for new staff to join our team
About the role:
This is a fast-paced position with high volume call levels. You will possess the ability to use a computer, problem-solve, multitask, provide excellent levels of customer service, and achieve Key Performance Indicators.
Benefits and perks:
- Friendly, safe, and supportive work environment
- Inbound Campaign (no cold calls)
- Ongoing training and coaching
- Attendance/QA/Fuel allowances and overtime bonuses
- Rewards
- No sort of discrimination
Job Duties:
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns/queries
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Job Type: Full-time
Salary: Rs55,000.00 - Rs75,000.00 per month
Job SpecificationRequirements:
- You must possess a friendly and professional phone manner, basic technical skills, writing skills, and be able to learn an industry-specific database, and multitask.
- At least 1-2 years of experience in a customer-facing job.
- Outstanding written and verbal communication skills.
- Strong time management and prioritizing skills.
- Quick innovative learners with an ability to adapt and add value.
Optional: Please include a cover letter and a current resume. In your cover letter, please let us know if your skills fit our role requirements.
Location: Telecommunications - Rawalpindi, Pakistan
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