
Customer Service Associate
2 days ago
We are seeking a highly skilled and customer-focused individual to join our team at VA Solutions as a Customer Support Representative. This role involves managing inbound calls for our UK-based project, ensuring customer satisfaction through effective communication, multitasking, and problem-solving.
This position is responsible for handling various aspects of the customer journey, including order dispatch, delivery, after-sales support, and follow-up until customer satisfaction is achieved.
Key Responsibilities:- Inbound Calls Management: Handle inbound customer inquiries with professionalism and courtesy, providing timely and accurate responses.
- Order Dispatch & Delivery: Assist customers with order dispatch and delivery-related queries. Ensure timely updates regarding the status of deliveries and resolve any delivery issues that arise.
- After-Sales Support: Address post-purchase inquiries and issues. Provide support with product returns, exchanges, and troubleshooting as necessary.
- Multitasking: Efficiently manage multiple tasks simultaneously, including handling inquiries, updating customer records, and coordinating with internal teams to resolve issues.
- Customer Follow-Up: Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service or product. Act as a liaison between customers and relevant departments to ensure timely resolutions.
Skills & Qualifications:
- Excellent communication skills, both verbal and written, with a strong command of English.
- Previous customer service experience, preferably in an inbound call center or retail environment.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to resolving customer issues.
- A positive attitude and the ability to maintain a friendly and professional demeanor when dealing with customers.
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