IT Support Team Lead

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeLeadership Full time 8,000,000 - 12,000,000
Job Description:

The IT Service Desk Manager oversees the daily operations of the service desk team, ensuring timely and effective resolution of client inquiries and technical issues.

This role requires extensive experience in IT support within an ITIL environment. The manager will lead a team of service desk specialists, coordinate with other departments, and maintain high levels of customer satisfaction.

  • Key Responsibilities:
  • Manage and lead a team of analysts, providing guidance, training, and support.
  • Implement IT standard operating procedures for key service delivery.
  • Maintain published IT policies and standards.
  • Develop and implement service desk policies, procedures, and best practices.
  • Monitor and analyze performance metrics to identify areas for improvement.
  • Ensure timely and effective resolution of client inquiries and technical issues.
  • Coordinate with other departments to address complex problems.
  • Maintain high levels of customer satisfaction by ensuring excellent service delivery.
Required Skills and Qualifications:
  • Bachelor's degree in information technology or a related field.
  • Over 5 years of experience in IT support within an ITIL environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze performance metrics and implement improvements.
Benefits:

This is a unique opportunity to join our organization and take on a challenging role that will allow you to grow and develop your career.

As a successful candidate, you will have the chance to work with a dynamic team and contribute to the success of our organization.

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