Team Lead

10 hours ago

Islamabad, Islamabad, Pakistan HR POD - Hiring Talent Globally Full time $104,000 - $130,878 per year

Requirements:

  • Bachelors or Masters degree in Computer Science, IT, or related field.
  • 7+ years of experience in application or technical support, with at least 2-3 years in a leadership role
  • Proven experience with ticketing tools (e.g. JIRA, Zendesk), SQL, REST APIs, log analysis, and documentation.
  • Strong communication skills, customer empathy, and ability to manage across regions and time zones.
  • Familiarity with cloud environments (AWS, GCP, Azure) and scripting (e.g. Python, Bash) is a plus.
  • Exposure to monitoring tools like Datadog, Airflow, Jupyter.
  • ITIL certification or experience with ITSM processes.
  • Experience working in AI/ML-intensive SaaS or data-heavy platforms.

Responsibilities:

  • Serve as the senior escalation point for the L1 Application Support team, ensuring timely resolution of high priority or escalated issues.
  • Lead, mentor, and manage an L1 support team (minimum 5 staff), overseeing daily operations, scheduling shifts, and assigning case responsibilities.
  • Oversee first-line support for complex data science applications, covering API integrations, model outputs, workflow errors, system configurations, and SQL-related issues.
  • Own knowledge base development, ensuring consistent, accurate documentation and team training to minimize recurrence of known issues.
  • Maintain SLA compliance across international time zones, ensuring structured escalations to L2/L3 engineering where required.
  • Coordinate with global support teams to ensure 24/7 coverage; review handover across shifts and maintain continuity in support delivery.
  • Monitor and report on support team performance metrics (e.g., ticket volume, resolution time, SLA breach rate); lead post-incident reviews and drive process improvements.
  • Communicate with cross-functional stakeholders including clients, product, engineering, and operations to escalate issues, share trend insights, and manage client expectations.

  • Team Lead

    10 hours ago

    Islamabad, Islamabad, Pakistan Lyvantis Solutions Full time 600,000 - 1,200,000 per year

    Role DescriptionThis is a full-time on-site role for a Team Lead based in Islāmābād, Pakistan. The Team Lead will be responsible for overseeing day-to-day team operations, coordinating project activities, managing team performance, providing guidance and mentorship to team members, and ensuring timely project delivery. The role includes liaising with...

  • Team Lead

    10 hours ago

    Islamabad, Islamabad, Pakistan Calyra Advisory Full time $40,000 - $80,000 per year

    Role DescriptionThis is a full-time on-site role for a Team Lead, located in Islamabad. The Team Lead will oversee daily operations, provide guidance and support to team members, ensure project milestones are achieved, and maintain open communication with clients and senior management. Responsibilities also include planning and executing strategies,...

  • Team Lead

    10 hours ago

    Islamabad, Islamabad, Pakistan Switch Communications Full time $90,000 - $120,000 per year

    HiringTeam Lead - Mobile App DevelopmentKey Responsibilities:Lead and mentor a team of mobile developers to deliver high-quality applications.Architect and implement mobile apps using Clean Architecture, ensuring clear separation of concerns (Domain, Data, and Presentation layers).Develop mobile applications using Flutter (primary) and Kotlin (for Android...

  • Team Lead

    10 hours ago

    Islamabad, Islamabad, Pakistan Xperts Solutions Financial Broker Full time 900,000 - 1,200,000 per year

    Hiring AlertPosition:Team LeaderJoin Our TeamAre you an experienced sales professional looking for a rewarding career opportunity? We're seeking a dedicated Team Leaderto join our professional team.Responsibilities:Drive sales growth and achieve sales targetsLead and manage a high-performing sales teamDevelop strategic plans to expand customer base and...

  • Senior Lead Full Stack Developer

    4 days ago

    Islamabad, Islamabad, Pakistan Team U Solutions Full time

    Senior Lead Full Stack Developer Team U Solutions, Pakistan As a Lead Developer, you must possess strong communication skills, excellent development knowledge, and hands-on experience as you will be supervising teams.You should excel at handling deadlines, as this is a critical requirement with zero tolerance for missed deadlines.Excellent verbal and written...

  • Team Lead

    3 weeks ago

    Islamabad, Islamabad, Pakistan Softech Services Full time

    Team Lead - (Software Development Department)The candidate should have experience in .NET 2.0, ASP.NET, C#.Net, Visual Basic .NET, XML, MS Enterprise library, MS AJAX,MS SQL Server 2000/2005, MS Project 2003, MS Visio, Visual Studio 2005. The candidate should be hard working, should be able to work independently and should be able to work with tough...

  • Team Lead

    10 hours ago

    Islamabad, Islamabad, Pakistan Hcm International Full time 200,000 - 300,000 per year

    Key ResponsibilitiesStrategic & ComplianceAlign AP processes with Group Finance strategy and ensure compliance with IFRS, UAE VAT, and internal controls.Lead process improvements, automation, and digitization initiatives in coordination with UAE FSSC.Operational ManagementOversee daily AP activities: invoice processing, GRIR closure, vendor reconciliations,...

  • Team Lead-Recovery

    10 hours ago

    Islamabad, Islamabad, Pakistan The Sahara Official Full time $40,000 - $60,000 per year

    We are seeking an experienced Team Lead–Recovery to manage and drive our recovery team. The Team Lead will be responsible for meeting recovery targets, coaching agents, ensuring compliance, and improving recovery strategies.Key Responsibilities:· Supervise and lead the recovery team to achieve collection and recovery targets.· Monitor team performance,...

  • Technical Team Lead

    1 week ago

    Islamabad, Islamabad, Pakistan Komatsu Pakistan Soft (Pvt.) Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Komatsu Pakistan Soft (Pvt.) Ltd.About Your Role:We are seeking a highly skilled and experienced individual to join our software development team as a Senior Technical Lead. The Senior Technical Lead will lead a high-performing development team focused on...

  • Team Lead – Sales

    10 hours ago

    Islamabad, Islamabad, Pakistan HBCS Full time 80,000 - 120,000 per year

    Team Lead – SalesLocation: Islamabad, Pakistan (Onsite – Gulberg Greens)Office Timings: 9:00 AM – 7:00 PMAbout the RoleWe are looking for a motivated and experienced Team Lead – Sales to join our team in Islamabad (Gulberg Greens, onsite). The ideal candidate should have 6–7 years of proven experience in the Gulf market, strong B2B and B2C sales...