Staff/Senior Consultant MS Dynamics 365 + CRM/CE + CoE

Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.

Role

We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE (Customer Engagement) Consultant to join our team. As a CRM/CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM).

Responsibilities

• Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE
• Lead the implementation process, including configuration, customization, data migration, and integration with other systems
• Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE
• Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability
• Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed
• Create detailed technical documentation including solution design documents, configuration guides, and user manuals
• Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements
• Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications

Core Power Platform Expertise

• Power Apps (Canvas & Model-Driven) - App design, connectors, custom controls, performance optimization
• Power Automate - Building scalable cloud flows, desktop flows (RPA), error handling, and integrations
• Power BI - Report/dashboard development, data modelling, DAX, workspace management
• Dataverse - In-depth knowledge of schema design, relationships, security model, advanced data handling

ALM (Application Lifecycle Management)

• Experience with solution management and environments segregation
• Use of Power Platform Build Tools or Azure DevOps pipelines
• Source control integration (Git) - versioning, patching, and deployment best practices

Governance & Administration

• Knowledge of Power Platform Admin Center
• Environment strategy, Data Loss Prevention (DLP) policies
• Analytics (CoE Starter Kit), monitoring, audit logs
• Licensing, capacity planning, and security configuration

Development & Customization

• Power Fx, JavaScript, TypeScript for customizing Canvas Apps & Model-Driven Apps
• Plugin development using .NET/C#
• Use of custom connectors, APIs, and data integrations
• Familiarity with Azure services (Functions, Logic Apps, API Management)

Integration & Data Management

• Working knowledge of SharePoint, SQL Server, Microsoft 365, Dynamics 365 integration
• REST APIs and Webhooks
• ETL processes and data integration tools like Azure Data Factory

Reporting & Analytics

• Implementation of usage telemetry and analytics using Power BI
• Understanding of CoE Starter Kit dashboards and customization
• KPIs for app usage, maker activity, and governance compliance

Experience In Training And Mentoring Citizen Developers And Makers

• Internal blogs, knowledge base articles, how-to guides
• Hosting community calls and hackathons
• Active contributor to internal Yammer/Teams groups or external user communities
• Familiarity with CoE Starter Kit customization
• Power Platform certifications (PL-400, PL-600)
• Experience with agile methodologies (Scrum, Kanban)

Requirements

• Bachelor's degree in Computer Science, IT, or related field. Certifications in Microsoft Dynamics 365 (MB-200/MB-210) and Power Platform (PL-400/PL-600) are a plus
• 5+ years of experience with Dynamics 365 CRM/CE including implementation, customization (forms, views, workflows, plugins using C#/.NET), and system integrations via Azure Logic Apps, Power Automate, or custom APIs
• Establish, lead, and sustain Communities of Practice (CoP) and Centers of Excellence (CoE) to enable cross-functional collaboration, innovation, and knowledge sharing
• Develop and maintain governance frameworks within CoE/CoP, ensuring consistent adoption of best practices and alignment with organizational goals
• Champion and evolve CoE/CoP initiatives beyond initial setup, driving continuous improvement, measurable impact, and long-term stakeholder engagement

#J-18808-Ljbffr

---