Customer Care Executive

4 weeks ago


Lahore, Punjab, Pakistan Laxycone pvt ltd Full time

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Salary: 37K PKR - 45K PKR + performance based incentives

Job Type: Full-Time

Experience: Fresher to 1 year

  • Medical Insurance
  • Monthly Bonuses

About the Job:

We are looking for a Customer Care Executive who is passionate about helping people and providing top-notch service. As the first point of contact for our customers, you will play a key role in ensuring a positive and professional experience.

Key Responsiblities:

  • Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
  • Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
  • Maintain accurate records of customer interactions using our CRM system
  • Collaborate with internal teams to address complex or unresolved issues
  • Provide product and service information to customers
  • Meet performance targets such as response time, resolution rate, and customer satisfaction
  • Escalate issues as necessary to relevant departments
  • Participate in training sessions and team meetings

SEND YOUR CV TO hr@laxycone.com.pk

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

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