Customer Care Calling Agent

4 weeks ago

Lahore, Punjab, Pakistan SwiftSupport Full time

2 days ago Be among the first 25 applicants

Direct message the job poster from SwiftSupport

Job Duration: 6-month contractual

Job Title: Customer Care Calling Agent

Location: Garden Town, Lahore

Company: SwiftSupport (SMC) Pvt Ltd

Job Duration: 6-month contractual

Position Overview

SwiftSupport (SMC) Pvt Ltd is looking for enthusiastic and dedicated individuals to join our Customer Care Team as Calling Agents. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently
  • Provide accurate information on company products/services
  • Resolve customer complaints in a timely and empathetic manner
  • Follow set communication scripts and company guidelines
  • Maintain a high level of customer satisfaction through excellent service
Requirements
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a customer-focused mindset
  • Previous experience in a call center or customer service role (preferred)
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in basic computer applications
  • Willingness to work rotating shifts, including weekends and holidays
Working Hours
  • Full-time position (5 days a week) with rotational offs.
  • Shift timing: 12:00 PM to 09:00 PM (UK Calling Hours)
Benefits
  • Competitive salary with performance-based incentives
  • Comprehensive training program
  • Opportunities for career growth and advancement
How to Apply

Send your resume and cover letter to:

csagentthreecs@gmail.com

Or WhatsApp your CV and audio introduction to:

+92 322 3526837

Join us and become part of a company that values its team and is committed to delivering top-tier customer satisfaction. We look forward to hearing from you

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTelephone Call Centers

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