Information Technology Officer

2 weeks ago

Lahore, Punjab, Pakistan DP World Full time

JOB TITLE: IT Officer

Job Location:

Karachi and Lahore

No of Positions: 4

WHAT YOU WILL DO:

As an IT Officer, you will be responsible for Provide onsite support for hardware, software, and network issues. Responsibilities include system setup, troubleshooting, user support, and ensuring IT compliance.

  • Provide support for Installation and configuration/ troubleshooting computer hardware, software, systems, networks, Wireless, IP Phones, printers, scanners, UPS and IP Cameras.
  • To help users in solving their computer related problems
  • Perform installation and upgrades on all PCs/Notebooks
  • Endpoint Support and ensure that antivirus software runs perfectly on all systems.
  • Tier 1 local Application support.
  • To make sure any illegal software should not be installed in the company
  • Accomplish all tasks and responsibilities assigned by the Assistant Manager IT Support.
  • Monitoring and maintaining computer systems and networks links
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person and over the phone as well)
  • Setting up AD accounts for new users
  • Repairing and replacing equipment as necessary
  • Strong diagnostic and troubleshooting skills to resolve technical issues in timely manner
  • Maintain good and smooth communication with customers through different channels like web, email, and phone
  • Respond to customer's calls, emails and act accordingly regarding issues

Qualification and requirements:

  • Bachelor's degree in IT or Equivalent
  • Minimum 2 years of experience in IT Support
  • Good interpersonal and communication skills.
  • Duty hours would be 12 hours on-site. (Monday to Friday).
  • Experience/ certification in Microsoft Windows and other Microsoft Products
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