Dispatch / Customer Service Representative

17 hours ago


Lahore, Punjab, Pakistan Gora International Full time

As a Truck Dispatcher at Gora International , you will be responsible for coordinating the movement of trucks, drivers, and shipments to meet demands and delivery schedules.

Your primary responsibilities will include:

  • Route Planning: Efficiently plan and optimize truck routes to ensure timely deliveries while minimizing fuel costs and transit times.
  • Driver Assignments: Assign drivers to specific routes and shipments, considering driver availability, experience, and compliance with regulatory requirements.
  • Communication: Maintain constant communication with drivers to provide updates, directions, and address any issues or delays that may arise during transit.
  • Customer Service: Act as the primary point of contact for customers, addressing inquiries, providing shipment status updates, and resolving any service-related concerns promptly.
  • Documentation: Ensure accurate record-keeping of dispatch activities, including maintaining shipment records, driver logs, and compliance with all relevant regulations.
  • Problem-Solving: Proactively identify and resolve operational issues and challenges that may impact delivery schedules or driver performance.
  • Compliance: Stay current with all relevant regulations and safety standards governing the transportation industry and ensure that drivers and shipments adhere to these requirements.

Requirements:

  • Bachelors degree or equivalent work experience.
  • Fresh or experienced both can apply.
  • Strong communication and presentation skills.
  • Customer-centric attitude.
  • Must be comfortable with the night shift.
  • Experienced Persons are required.
  • Basic Salary+ incentive.
  • Annual Dinners.
  • Travelling Allowance / Company Transport.
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