Customer Service Representative

18 hours ago


Lahore, Punjab, Pakistan PTex Textile Mills SMC Pvt Ltd Full time
Customer Service Representative / Social Media Response Team

Direct message the job poster from PTex Textile Mills SMC Pvt Ltd.

Company Description

PTex Textile Mills SMC Pvt Ltd is one of Pakistan's emerging textile sourcing companies. Leveraging an extensive supplier base, vast experience, and market insight, we rapidly respond to evolving consumer and production trends. Our focus on customer relationships, supplier network, and operations sets us apart in the industry.

Role Description

This is a full-time, on-site role based in Lahore. The Customer Service Representative / Social Media Response Team member will handle daily customer service tasks such as responding to inquiries, ensuring satisfaction, and managing customer experiences. The role also involves engaging with customers on social media platforms, addressing concerns, and providing timely support to enhance overall customer experience.

Qualifications
  • Customer Service, Support, Satisfaction skills
  • Ability to manage customer service and experience
  • Excellent written and verbal communication skills
  • Proficiency with social media platforms and tools
  • Strong problem-solving skills and attention to detail
  • Ability to work collaboratively in a team environment
  • Bachelor's degree in Business, Communications, or related field (preferred)
  • Experience in the textile industry or similar role (a plus)
Seniority level
  • Entry level
Employment type
  • Full-time
Industry
  • Textile Manufacturing

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