Partnerships Manager

3 days ago

Islamabad, Islamabad, Pakistan Circles Full time
Job Title: Partnership Support Manager

Location: Pakistan

Employment Type: Contractor

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:
  • Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  • Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
  • Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Job Summary

Circles is seeking a highly organized and proactive Partnerships Operations Support professional to work closely with our Partnerships Manager. This role will focus on assisting in the operational aspects of managing communications, coordinating campaigns, and ensuring seamless execution of partnership initiatives. The ideal candidate has excellent attention to detail, strong communication skills, and the ability to balance multiple priorities in a fast-paced environment.

Key Responsibilities
  • Operational Support
    • Support the Partnerships Manager in day-to-day operations, including scheduling, data entry, meeting coordination, and follow-up on action items.
    • Assist in the creation, documentation, and improvement of processes to ensure efficiency in partner management.
    • Campaign Coordination
      • Coordinate end-to-end partnership campaigns, including planning timelines, gathering materials, and monitoring progress against objectives.
      • Work closely with internal teams (marketing, design, product) to ensure timely and accurate execution of campaign deliverables.
      • Track campaign KPIs and provide updates to the Partnerships Manager and relevant stakeholders.
      • Communication & Relationship Management
        • Serve as a primary point of contact for day-to-day partner inquiries, ensuring prompt and professional responses.
        • Draft, review, and distribute partnership-related communications such as email updates, newsletters, presentations, and reports.
        • Data & Reporting
          • Maintain accurate partnership records, contracts, and other documentation in CRM or project management tools.
          • Compile data and prepare regular reports on partnership performance, campaign metrics, and areas for improvement.
          • Assist in tracking budgets, invoices, and financials related to partnership activities.
          • Cross-Functional Collaboration
            • Collaborate with different departments (Sales, Marketing, Product, Finance) to ensure all partnership deliverables are met.
            • Gather feedback and insights from cross-functional teams to improve partnership processes and outcomes.
            • Process Improvement
              • Identify areas of operational inefficiencies and propose solutions or enhancements.
              • Develop and maintain templates, guidelines, and tools to streamline partnership operations.

              Qualifications
              • Education & Experience
                • Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
                • 5+ years of experience in partnerships, operations, marketing, project coordination, or related fields.
                • Skills & Competencies
                  • Organizational Skills: Exceptional ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
                  • Communication: Strong verbal and written communication skills; able to create clear, concise, and compelling materials for partners and internal teams.
                  • Technical Proficiency: Comfortable using CRM software (e.g., Salesforce), project management tools (e.g., Asana, Trello), and productivity tools (e.g., Google Workspace, Microsoft Office).
                  • Analytical Thinking: Ability to interpret data and metrics to inform decision-making and measure campaign performance.
                  • Collaboration: Demonstrated experience working across teams, building relationships, and facilitating effective information flow.
                  • Detail-Oriented: Meticulous attention to detail in planning, executing, and reviewing campaigns and partner communications.
                  • Personal Attributes
                    • Proactive self-starter who takes initiative and thrives in a dynamic, fast-paced environment.
                    • Adaptability and willingness to learn new technologies, processes, and best practices.
                    • Team player with a positive attitude and strong work ethic.

                    Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

                    To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

                    Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
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