Client Services Representative

2 days ago

Islamabad, Islamabad, Pakistan EaseFix Full time

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Job Title: Client Services Representative

Location: Gulberg Greens, Islamabad

Timings: Weekly Rotational Shifts (1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, 3:00 PM – 12:00 AM) 5 Days a week.

About the Role:

We are looking for a confident, proactive, and detail-oriented Client Services Representative to join our growing team. This role is vital to ensuring smooth day-to-day operations and seamless communication between clients, engineers, and internal departments. You'll manage multiple conversations, prioritize tasks, and keep everything running on track with a calm and solution-focused approach.

Key Responsibilities:
  • Coordinate with clients, engineers, and support teams to ensure timely task execution and issue resolution
  • Manage and respond to queries through calls, messages, and emails in a professional and efficient manner
  • Support service request handling, especially related to property, maintenance, or logistical coordination
  • Provide real-time support and maintain a consistent line of communication with field and back-office teams
  • Take ownership of daily tasks with minimal supervision, ensuring all assigned responsibilities are followed through
Key Skills & Qualities Required:
  • Strong time management and ability to juggle multiple priorities
  • Efficient multitasking and the ability to quickly shift focus
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a customer-centric attitude
  • Proficiency in basic tech tools (spreadsheets, mobile apps, task managers)
What We Offer:
  • A fast-paced, dynamic, and collaborative work environment
  • Growth opportunities within a scaling company
  • Hands-on learning from day one
  • Supportive team and leadership
  • Competitive compensation
Seniority level:

Entry level

Employment type:

Full-time

Industries:

Repair and Maintenance

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