
Customer Service Representative
2 weeks ago
Practice Perfect Communications is a multi-faced organization in the BPO industry of Pakistan. They provide top-notch healthcare, IT, and support solutions to clients across the US.
The Role
Noah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.
Position: Call Center Agent (Sales)
Location: Commercial Market, Rawalpindi (On-site only)
Shift: Night (6 PM - 3 AM)
Salary: PKR 30,000 + 5000 Bonus + Commission on Sales
Requirements
- Excellent communication skills
- Prior experience in call centers (a plus but not mandatory)
- Must be available for the night shift
If you're ready to grow with us, send your CV via WhatsApp today
You Will Be Responsible For- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Computer Skills:
- Proficiency in using CRM software, Microsoft Office (Word, Excel, etc.), and email platforms.
- Ability to manage data entry, update customer records, and handle online communication tools (chat, video calls).
- Ability to Commute:
- Flexibility in travel and reliable means of commuting.
- Punctuality and time management for in-office or client visits if necessary.
- Communication Skills:
- Strong verbal and written communication to effectively engage with clients and colleagues.
- Active listening to understand and address customer concerns or queries.
- Persuasion and negotiation abilities for sales conversions.
- English Spoken Skills:
- Fluent English to interact with international clients, handle inquiries, and explain products/services.
- Clear pronunciation, tone adjustment, and confident speaking for better customer engagement.
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
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