
Customer Service Standards Expert
1 week ago
Voxnet Communications is seeking a Senior Quality Assurance Specialist to lead our quality assurance team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives and ensuring that they meet industry standards.
Key Responsibilities- Lead quality assurance team.
- Develop and implement quality control measures.
- Evaluate representatives' performance through call monitoring.
- Communicate findings to management and recommend changes.
- At least 5 years of call center experience.
- Excellent leadership and communication skills.
- Ability to analyze complex data and develop recommendations.
- Intermediate knowledge of Microsoft Suite (Outlook/Word/Excel).
- Leadership opportunities.
- Ongoing training and development opportunities.
- Average salary for similar positions in the area.
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Customer Service Quality Expert
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...
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Customer Service Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a talented Customer Support Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling incoming and outgoing calls professionally, identifying customer needs, and providing follow-up support.The ideal candidate will have excellent communication skills,...
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Customer Service Ombudsman
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout Us:Translation Empire is a leading provider of translation services, dedicated to delivering high-quality language solutions to clients around the world. We are seeking a skilled Complaints Officer to join our team and help us maintain our high standards of customer service.Main Responsibilities:Complaint Handling: Handle all new incoming complaints in...
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Customer Service Excellence Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a highly skilled Customer Service Excellence Specialist to join our team at Translation Empire. As a key member of our customer service department, you will be responsible for ensuring the highest standards of service quality and compliance.About the Role:You will analyze customer interactions to identify areas for improvement and develop...
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Customer Service Expert
23 hours ago
Rawalpindi Cantonment, Pakistan MAQS Solutions Pvt Ltd. Full timeRole Summary:We are looking for a skilled Lead Executive to join our team at MAQS Solutions Pvt Ltd. The successful candidate will have prior experience in sales operations, customer care and handling.The role requires excellent communication and interpersonal skills, with the ability to handle clients effectively. Good English communication skills, being...
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Call Quality Evaluation Expert
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeCall Quality Evaluation Expert is a unique opportunity to join our team at Translation Empire. As a Call Quality Evaluation Expert, you will evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.About the Role:You will document call evaluations and maintain accurate records of performance...
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Customer Service Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan All Care Assist Full timeThe Customer Service Representative (CSR) is responsible for assisting customers, resolving inquiries, and ensuring a positive experience. Success in this role means providing efficient support, maintaining customer satisfaction, and contributing to the company's service goals.Responsibilities:Respond to customer inquiries via phone, email, or chat in a...
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Expert Full Stack Developer
1 week ago
Rawalpindi Cantonment, Pakistan Expert Avenue Ltd Full timeSkillful Backend Developer WantedWe are seeking an experienced backend developer to join our team at Expert Avenue Ltd. As a remote software engineer, you will work closely with our team lead to build innovative web applications using Laravel.This is a full-time, permanent position, offering flexibility in your working hours and remote work arrangements.The...
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Customer Service Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled and organized Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring that all complaints are acknowledged and addressed in a timely and professional manner.Key Responsibilities:Handle all new incoming complaints via phone,...
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Customer Service Representative
7 days ago
Rawalpindi Cantonment, Pakistan Horizon Pools Full timeAs a leading provider of aquatic facilities, Horizon Pools is committed to delivering exceptional experiences to its customers.The company's team is passionate about creating a welcoming environment that promotes affordable recreation and a healthy lifestyle in Pakistan.We are seeking a highly skilled Sales Officer (Guest Relations) to join our team in...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan The Communitech Full timeJob Overview:We are seeking a highly skilled Customer Service Representative to join our team at The Communitech. As a Client Support Officer, your primary responsibility will be to ensure customer satisfaction by interacting with clients, responding to their queries, and providing relevant information.Key Responsibilities:Maintain accurate client records...
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Customer Service Representative
5 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWelcome to Translation Empire PK:A trusted name in translation and interpretation, we're committed to delivering top-notch service to our clients. As a Customer Support Specialist, you'll be at the forefront of our efforts.Job Description:Answer calls with professionalismAnalyze customer needs and respond accordinglyStay informed about product and service...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan TalentPop App Full timeTalentPop App is seeking a highly skilled E-Commerce Customer Support Associate to provide exceptional customer experiences through various communication channels.Responsibilities:Process orders and refunds efficiently, ensuring timely resolution of customer inquiriesOffer personalized product recommendations to enhance customer satisfactionMaintain accurate...
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Customer Service Representative
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout Translation Empire:We are the UK's leading translation and interpretation company, dedicated to providing exceptional services to our clients. As a Customer Support Representative, you will be at the forefront of delivering outstanding customer experiences.Responsibilities:Manage incoming and outgoing calls with professionalism and courtesyAssess...
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Airline Customer Service Representative
2 days ago
Rawalpindi Cantonment, Pakistan C&F Systems Full timeJob Description: We are seeking an experienced Airline Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for handling inbound calls from UK-based customers, providing excellent customer service and resolving queries about flight schedules, fares, and airline policies.You will also process...
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Customer Service Representative
3 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeJob DescriptionCompany Overview:Practice Perfect Solutions and Services is a renowned organization in the BPO industry, providing top-notch solutions to clients across the globe.Sales and Support Role:We are seeking dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Key Responsibilities:Handle inbound...
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Information Technology Service Desk Expert
3 days ago
Rawalpindi Cantonment, Pakistan Riphah University Full timeJob OverviewRiphah University seeks a skilled IT Support Specialist to provide exceptional first-line systems support. The ideal candidate will possess excellent customer service skills and be able to effectively diagnose and resolve technical issues.Key ResponsibilitiesProvide timely and accurate support to customers via various communication...
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Customer Service Representative
3 weeks ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timePractice Perfect Communications is a multi-faced organization in the BPO industry of Pakistan. They provide top-notch healthcare, IT, and support solutions to clients across the US.The RoleNoah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Position: Call Center Agent...
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Service Excellence Manager
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAbout the PositionWe are seeking a skilled Service Excellence Manager to lead our efforts in elevating customer service standards. As a critical member of our team, you will play a key role in analyzing performance metrics, identifying areas for improvement, and implementing targeted interventions to drive business outcomes.Main Responsibilities:Performance...
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Customer Experience Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a detail-oriented professional to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance at Translation Empire.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills,...