Customer Service Quality Expert

3 days ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

We are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.

Key Responsibilities:
  • Monitor inbound and outbound calls to assess employee performance and service quality
  • Evaluate customer interactions based on accuracy, communication skills, and compliance with company standards
  • Document call evaluations and maintain accurate records of performance metrics
  • Provide constructive feedback to customer service representatives to enhance communication and service delivery

The ideal candidate will have strong analytical skills and the ability to communicate effectively. A bachelor's degree in Business Administration, Communications, or a related field is preferred, along with proven experience in call quality monitoring, customer service, or a similar role.



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